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Skills

  • Intervention planning
  • Team management
  • Learning disability awareness
  • Skilled in intake interviewing
  • Team building
  • Successful hypnotherapist
  • Day treatment professional
  • Method equipment
  • First Aid/CPR
  • Event planning and coordination

Work Experiences

  • Advanced preparatory training efforts.
  • Achieved 75% reported improvement in engagement.
  • Aligned strategic goals with workforce capabilities.
  • Transported Workday to two years customer locations.
  • Achieved 3% greater satisfaction scores.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the delivery of category project by method team, which resulted in system.
  • Helped clients transition smoothly by encouraging and reassuring them throughout the process.
  • Led clients through effective therapeutic exercises combining Cognitive Behavior Therapy and Dialectical Behavior Therapy.
  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.

Summaries

  • Achieved 74% retention of new hires.
  • Exceptional at building meaningful relationships and devising effective short- and long-term plans to help clients achieve their objectives.
  • Created actionable handouts.
  • Currently looking to use my background and experience to advance my career as a Assistant Facilitator with a reputable company that values hard work and professionalism.
  • Committed to training facilitator teams on advanced software usage.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assistant Facilitator with 5 years of successful workflow optimization and budget management experience.
  • Individual and group therapy methods are both a strength.
  • Achieved 6% accuracy for training programs.
  • Cut preparation and breakdown times.

Accomplishments

  • Moderated live sessions, troubleshooting time-sensitive issues and maintaining participant satisfaction levels at 71%.
  • Effectively managed participant feedback integration, boosting overall satisfaction scores by 39%.
  • Contributed to the redesign of interactive learning modules, which led to a 56% increase in participant engagement rates.
  • Initiated feedback loops post-training sessions, integrating suggestions that increased follow-up attendance by 46%.
  • Led team-building and icebreaker activities, resulting in a 23% improvement in group collaboration during corporate events.
  • Resolved content delivery and engagement issues during live workshops, improving session completion rates by 20%.
  • Identified and addressed technical discrepancies in facilitation software, decreasing operational disruptions by 16%.
  • Resolved product issue through consumer testing.
  • Organized 9 virtual learning labs that improved team collaboration and problem-solving skills by 59%.
  • Led 4-person discussions, ensuring active engagement and resolving participant disputes to enhance learning outcomes.

Affiliations

  • National Taskforce for Leadership Facilitation, (NTLF)
  • Association of Information Technology Professionals
  • Volunteer Training Coordinator at Northwind
  • Learning & Performance Institute (LPI)
  • Association for Talent Development (ATD)
  • American Society of Safety Professionals
  • Global Association of Online Trainers (GAOT)
  • Board Member, Communication Skills Trainers Association (CSTA), 2 Years
  • National Speakers Association (NSA)
  • World Association of Public Opinion and Research (WAPOR)

Certifications

  • Group Facilitation Skills Certificate – procedure
  • Certified Leadership Coach – initiative
  • Emotional Intelligence Certification - Northwind
  • Emotional and Psychological Resilience in Training Certification – Lakeside Partners
  • CompTIA A+ Technician
  • Facilitation Essentials (ATD) - Association for Talent Development
  • Train-the-Trainer Certification – standard
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Certified Virtual Facilitator – Brightline

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