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Skills

  • Budget forecasting
  • Client Retention Growth
  • Budgets
  • Stakeholder management
  • B2B Communication
  • Client reporting and analytics
  • Key account portfolio management
  • Process improvement
  • Custom Client Solutions
  • Client Pain Point Solutions

Work Experiences

  • Achieved 28% growth in SAP market penetration.
  • Cross-sold to existing accounts.
  • Boosted contract renewals by 47%.
  • Developed training programs.
  • Transported Asana to one year customer locations.
  • Developed comprehensive sales funnels for emerging markets, leading to a $3 increase in revenue within several months.
  • Created bespoke reporting dashboards for client executives.
  • Designed performance marketing campaigns.
  • Boosted efficiency by 35%.
  • Designed and drove execution of performance marketing campaigns that resulted in $4 of client revenue in 2020.

Summaries

  • Demonstrated success in increasing press and social media coverage, as well as customer engagement and sales.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved results within several months.
  • Achieved 54% growth in assigned markets.
  • Collaborative leader with a proven ability to align stakeholders.
  • Boosted ROI by 44%.
  • Advanced knowledge in identifying emerging markets.
  • Senior Account Supervisor with a track record of leading corporate communication strategies, increasing sales, and directing branding initiatives.
  • Excellent market knowledge combined with a well-organized personality and strong critical thinking abilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Developed and tracked key account metrics, making data-driven decisions that improved customer satisfaction by 38% and loyalty rates by 48%.
  • Led a customer segmentation project that enhanced targeting precision and increased average client spend by 85%.
  • Directed successful onboarding of 8 new accounts in 2016, increasing customer lifetime value by 29%.
  • Introduced a tiered loyalty program that increased repeat purchases for Adobe Creative Suite by 35%, positively impacting total customer lifetime value.
  • Developed and executed customer onboarding strategies that shortened time-to-value by 8 weeks, improving customer satisfaction by 27%.
  • Facilitated cross-departmental collaboration to resolve client issues in real-time, resulting in a 62% improvement in response times.
  • Designed and launched specialized client training programs to educate on new service offerings, resulting in $18 in upsell revenue.
  • Led market penetration strategies resulting in a 65% growth in Manufacturing and Production share within Phoenix.
  • Launched a client feedback loop that enabled Brightline to reduce ticket resolution times by 4 days.
  • Implemented conflict resolution protocols between internal teams and clients, leading to a 25% increase in client retention.

Affiliations

  • Cultural Awareness in Marketing Association
  • Association for Computing Machinery
  • Freemason
  • National Association of Social Workers
  • Brand Activation Association (BAA)
  • International Association of Administrative Professionals
  • Enterprise Account Executives Network
  • Lions Club
  • Digital Marketing Institute (DMI)
  • Project Management Institute

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Leadership in Communications – Northwind
  • Sales Negotiation Techniques – Asana
  • CompTIA Network+
  • Certificate in Revenue Optimization from procedure
  • Customer Success Management Certified Professional - Vantage
  • Certified Strategic Account Manager (CSAM) from SAMA
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Digital Account Leadership Certification - Meridian

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