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Skills

  • Effective customer communication
  • Team Leadership
  • Invoice generation
  • Organization
  • Process improvement
  • Customer support and assistance
  • Contract negotiation
  • Operational improvement
  • Communications
  • Inventory management

Work Experiences

  • Facilitated community service referrals by advocating for individual needs and removing roadblocks.
  • Organized budgets and documentation, as well as produced and updated organizational records and reports.
  • Ensured that each member of staff received opportunities for growth by implementing workshops, seminars, and regular training.
  • Achieved results within 2021.
  • Answered 4 phone calls per 18 months to assist customers.
  • Worked with others to brainstorm new metric possibilities.
  • Achieved results within one year.
  • Collaborated with like-minded organizations to meet greater needs, avoiding duplication and maximizing resource allocation.
  • Evaluated the psychosocial needs of each resident.
  • Was in charge of all tasks delegated to me, including workflow optimization and performance reporting.

Summaries

  • 12 years of experience in career development.
  • Achieved 39% conversion rate from interviews to job offers.
  • Dedicated Social Services Director with 2 years of experience hiring, mentoring, and training talented employees.
  • With proactive approaches and diligent leadership of physical resources and personnel, experience driving community support is a must.
  • Professional with experience writing grant proposals and conducting extensive research.
  • Knowledge of ServiceNow in depth, as well as quality assurance and stakeholder engagement abilities.
  • Achieved a 82% improvement in youth mentorship opportunities.
  • Achieved 70% placement rates.
  • Flexible professional with knowledge of welfare and crisis intervention laws.
  • Skilled in organizing program referrals, providing direct support, and coordinating outreach.

Accomplishments

  • Established a network of partnerships with local businesses and educational institutions, enhancing job placement opportunities for participants by 58%.
  • Organized and facilitated monthly youth job readiness workshops attended by over 15 participants, with 81% securing internships or apprenticeships.
  • Developed and presented program proposals to local government officials, securing 10 in additional funding to support workforce readiness for at-risk youth.
  • Initiated a mentorship program in collaboration with local professionals, achieving a 57% increase in participant retention and program completion rates.
  • Led a community outreach task force to recruit underserved youth, increasing overall program participation by 72% within the first 4 months.
  • Managed a $5 budget for workforce development programs, allocating resources effectively to serve over 13 youth annually.
  • Collaborated with government agencies and local nonprofits to create policy recommendations, leading to a 53% increase in funding for youth workforce development initiatives.
  • Directed a multidisciplinary team to deliver programming that resulted in 59% enhanced job placement outcomes for program participants in 2015.
  • Optimized program efficacy by implementing milestone-based assessments, enabling 56% more participants to achieve key competency goals such as Scrum Master certification.
  • Designed and implemented leadership development programs for youth ages metric, resulting in 73% of participants securing leadership roles in their community.

Affiliations

  • Volunteer Advisory Board, Youth Job Prep Program Phoenix
  • Member, Partnership for Youth Jobs Collaborative of Columbus
  • Affiliate Member, National Skills Coalition
  • Certified Professional, OSHA – Mentorship Program Design
  • Alumnus, Workforce Development Leadership Academy 2018
  • Organizer, Portland Community Job Fair
  • Certified Facilitator, Youth Career Readiness Network
  • Member, National Association of Workforce Development Professionals (NAWDP)
  • Steering Committee, Atlanta Career Pathway Coalition
  • Certified Trainer, Adobe Creative Suite Job Training Solutions

Certifications

  • Child and Youth Risk Prevention Specialist - Atlanta, 2024
  • CompTIA Security+
  • CompTIA A+ Technician
  • Public Speaking Certification - Toastmasters International
  • Resilience and Youth Empowerment Certification - Beacon Labs
  • Strengthening Inclusive Workforce Development Programs - Beacon Labs, 2022
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Project Management Professional (PMP)
  • Association for Project Management (APM)

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