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Skills

  • Data organization
  • Application of adult learning principles in software training
  • Relationship development
  • Organization
  • Category equipment
  • Workshop coordination
  • Training material development
  • Healthcare documentation accuracy improvement
  • MS Office
  • Regulatory compliance

Work Experiences

  • Combined in-person and e-learning formats.
  • Completed training within two years.
  • Achieved no production delays.
  • Achieved a 73% improvement in system adoption.
  • Achieved a 62% pass rate on certification exams.
  • Wrote contracts for company employees, ensuring that executives, employees, and personal goals were all in agreement.
  • Coordinated Epic upgrade cycle trainings.
  • Conducted performance assessments and customized advanced Epic training for high performers, reducing system errors by 65% across framework.
  • Assisted companies in developing training budgets, resulting in annual savings of over $17 for 11 companies.
  • Contributed to a 28% increase in employee engagement.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Epic Trainer and outstanding performer in client relations and cross-functional collaboration.
  • Known for client relations and a goal-oriented mindset.
  • Analytical and forward-thinking with expertise in problem-solving under tight deadlines, successfully reducing Epic user downtime by 21% with hotline support.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.
  • Supportive Epic Trainer with in-depth knowledge of procedure industry practices and the ability to help method companies achieve long-term success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 76% increase in pass rates for certification exams.
  • Achieved 73% faster adoption among cross-functional teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Developed supplemental e-learning content to accompany Epic training, reducing the need for retraining by 79%.
  • Reduced Epic-related downtime during training transition periods by 30% due to improved training methodologies.
  • Collaborated with IT to integrate Epic documentation best practices into training, reducing record-keeping errors by 68%.
  • Collaborated with team of 8 in the development of program.
  • Championed a 24/7 Epic support program following go-live, reducing system-related downtime by 68%.
  • Assisted in the rollout of Epic’s system, which resulted in a 27% improvement in clinical data accuracy.
  • Conducted post-training surveys to refine the Epic training curriculum, raising trainee effectiveness feedback scores by 75%.
  • Transformed in-person Epic training into a virtual learning program, reaching 12 users and maintaining a 85% satisfaction rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Standardized Epic training protocols across a 13-hospital network, reducing system-wide discrepancies in usage by 24%.

Affiliations

  • Certified Information Systems Security Professional (CISSP) - Healthcare Chapter
  • Strategic Application Systems Network (SASN) for Healthcare
  • International Association of Providers of Healthcare Education (IAPE)
  • Healthcare Information and Management Systems Society (HIMSS)
  • National Association for Healthcare Quality (NAHQ)
  • American Marketing Association
  • Epic Users’ Group (EUG)
  • Association of Information Technology Professionals
  • Innovation and Health IT Applications Group (IHITAG)
  • American College of Healthcare Executives (ACHE)

Certifications

  • Epic Systems Credentialing Program Completion 2018
  • Epic Bridges Interface Certification
  • Google Certified Professional Cloud Architect
  • Epic Willow Inpatient Pharmacy Certification
  • Instructional Technologist Certification – Healthcare Specialty
  • EPIC Resolute Billing Certification
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Epic Data Analytics Certified Professional
  • Certified Instructional Designer in Healthcare

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