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Skills

  • E-learning content creation and deployment
  • Training material development
  • Customizing learning paths for diverse roles
  • Cross-functional team coordination
  • Developing interactive training materials
  • Workshop coordination
  • Project organization
  • Operational improvement
  • Data organization
  • Data analysis

Work Experiences

  • Conducted performance assessments and customized advanced Epic training for high performers, reducing system errors by 65% across framework.
  • Achieved no production delays.
  • Acted as a liaison between end-users and IT, gathering training-related feedback, which directly improved future training sessions and increased user satisfaction.
  • Achieved positive feedback in post-training surveys.
  • Assisted companies in developing training budgets, resulting in annual savings of over $17 for 11 companies.
  • Achieved a 28% reduction in helpdesk queries.
  • Used QuickBooks to create training for framework employees, resulting in a 14% increase in company retention and productivity.
  • Combined in-person and e-learning formats.
  • Wrote contracts for company employees, ensuring that executives, employees, and personal goals were all in agreement.
  • Completed training within two years.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept in post-go-live Epic optimization strategies.
  • An outgoing personality with a hands-on, creative approach.
  • Epic Trainer is a multi-talented Epic Trainer who is consistently rewarded for planning and operational improvements.
  • Epic Trainer with 4 years of successful stakeholder engagement and project management experience.
  • Trained in the use of Workday and the negotiation of initiative.
  • Working with managers to hone in on specific requirements is second nature to me.
  • Strengths in strategic planning and data analysis backed up by Miscellaneous training.
  • Adept at leading classroom and remote training for healthcare managers, attaining a 55% pass rate in PMP exams and improving healthcare system efficiency.
  • With extensive knowledge of Power BI use and procedure industry procedures, he is an expert in metric and category training.

Accomplishments

  • Introduced gamification features into Epic training courses, improving trainee retention rates by 21%.
  • Delivered targeted Epic training programs to 12 healthcare professionals, resulting in a 74% reduction in system navigation errors.
  • Recognized by senior management for achieving a 32% reduction in training-related Epic system disruptions across 12 departments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided Epic retraining for staff, leading to a 73% improvement in the quality and speed of patient documentation.
  • Collaborated with IT and clinical teams to ensure smooth Epic system upgrades, maintaining 53% system uptime during training.
  • Facilitated hands-on Epic training workshops, resulting in a 30% decrease in clinician documentation errors post-training.
  • Collaborated with team of 8 in the development of program.
  • Devised interactive Epic training modules with user performance tracking, reducing system configuration issues by 81%.
  • Led a cross-functional team to deliver Epic training for a system upgrade, improving hospital adoption rates by 77% within the first 13 weeks post-launch.

Affiliations

  • Freemason
  • American Health Information Management Association (AHIMA)
  • American College of Healthcare Executives (ACHE)
  • International Association of Providers of Healthcare Education (IAPE)
  • Project Management Institute
  • Association of Information Technology Professionals
  • American Society for Training and Development (ASTD)
  • American Medical Informatics Association (AMIA)
  • National Association for Healthcare Quality (NAHQ)
  • American Medical Informatics Association

Certifications

  • CompTIA Network+
  • Epic Training User Support Specialist Certification
  • Healthcare Information Security and Privacy Practitioner (HCISPP)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Salesforce
  • Certified Health Data Analyst (CHDA)
  • Instructional Technologist Certification – Healthcare Specialty
  • Certified Healthcare Technology Specialist (CHTS) - Technical/Software Support
  • Epic Certified Principal Trainer - process

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