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Skills

  • Team management
  • First aid and CPR/AED certification
  • Complaint management and service recovery
  • Budgets
  • Conflict mediation between passengers
  • Attendance recording
  • Process improvement
  • Customer service
  • Attention to detail in service delivery
  • Food and beverage service coordination

Work Experiences

  • Consistently maintained an immaculate cabin environment.
  • Achieved 32% improvement in cabin safety ratings.
  • Contributed to achieving 18% in airline safety audit compliance.
  • Transported ServiceNow to several months customer locations.
  • Collaborated with international flight crews to ensure seamless, cross-language communication, enhancing service delivery for diverse passenger groups.
  • Adjusted air temperature and lighting.
  • Conducted inflight safety checks at hourly intervals.
  • Achieved up to $12 monthly sales.
  • Achieved zero customs-related infractions.
  • Assisted in crisis situations.

Summaries

  • Adept at conflict resolution and de-escalation techniques, reducing passenger conflicts by 69% and contributing to a calmer cabin environment.
  • Within Miscellaneous, senior Cabin Attendant and outstanding performer in budget management and project management.
  • Accomplished Cabin Attendant proficient in emergency management and passenger de-escalation, reducing complaints by 24% while maintaining safety compliance.
  • Accomplished in driving customer satisfaction.
  • Contributed to 35% adherence in airline safety audits.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently ranked in the top 36% for performance metrics.
  • Collaborated with international flight crews.
  • Strengths in team leadership and data analysis backed up by Miscellaneous training.
  • Addressed and resolved passenger issues.

Accomplishments

  • Resolved product issue through consumer testing.
  • Enabled improved pre-flight boarding procedures through direct liaison with gate agents, reducing boarding delays by 16%.
  • Achieved ‘Employee of the Month’ recognition for exceeding in-flight customer service goals by 79% for 10 months.
  • Customized in-flight dining experiences for up to 18 first-class passengers, contributing to positive customer satisfaction scores and sales growth of 69%.
  • Prepared and maintained accurate records of flight services to assist in post-flight evaluations, improving operational efficiency by 62%.
  • Facilitated seamless communication between cockpit, cabin crew, and ground control during delays, reducing passenger complaints by 57%.
  • Led cabin service for 8 international flights per month, adhering to all aviation regulations and achieving 68% zero safety incidents.
  • Collaborated with team of 7 in the development of method.
  • Acted as the onboard first responder during an in-flight medical emergency, stabilizing the situation and ensuring proper medical care upon landing.
  • Executed minor medical interventions like first aid and oxygen administration to passengers, leading to improved health outcomes and decreased medical issues in flight.

Affiliations

  • Project Management Institute
  • Toastmasters
  • Inflight Sales Academy Graduate – 2024
  • American Society of Safety Professionals
  • Association of Flight Attendants (AFA-CWA)
  • Customer Service Excellence Certification OSHA
  • International Aviation HR Organizations Network
  • International Association of Administrative Professionals
  • VIP Passenger Service Certification – PMP
  • International Cabin Attendant Round-table Network

Certifications

  • Inflight Passenger Medical Emergency Training - Northwind, 2016
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Basic First Aid and CPR Certification - American Red Cross 2018
  • Advanced Aviation Security Training - Brightline, 2017
  • Customer Service Excellence Certificate – Columbus, 2020
  • Food Safety and Handling Certification - system, 2021
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant

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