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Skills

  • Relationship development
  • Client Flow Optimization
  • Clippers usage
  • First Aid/CPR
  • Communications
  • Client issue resolution
  • Cutting Tool Maintenance
  • Process improvement
  • Beard and Shave Management
  • Health and safety compliance

Work Experiences

  • Boosted repeat business by 52% in 2022.
  • Assisted the lead barber.
  • Achieved 100% accuracy.
  • Transported SAP to several months customer locations.
  • Achieved a perfect score in 2018.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted the lead barber in delivering high-quality haircuts and shaves leading to a 15% increase in customer retention over 2020.
  • Kept a regular client list of up to 12 repeat customers while also dealing with 7 walk-in customers on a daily basis.
  • Oversaw the delivery of standard project by category team, which resulted in method.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Achieved a perfect safety record in 2016.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Boosted repeat business by 62% in 2017.
  • Achieved a 35% improvement in shop inspection scores.
  • Barber's Assistant with 15 years of successful process improvement and cross-functional collaboration experience.
  • While working for a growing company, I'd like to further develop my skills.
  • Boosted client retention.
  • Barber with a passion for keeping equipment and supplies in good working order.
  • Barber’s Assistant with hands-on experience.
  • Excellent dexterity when using a variety of hairstyling tools.

Accomplishments

  • Collaborated with team of 10 in the development of method.
  • Introduced upsell strategies for men's grooming products, driving the average sale per client up by 10 in several months.
  • Collaborated with stylists to maintain a welcoming and well-organized workspace, consistently receiving positive customer feedback.
  • Monitored product inventory levels, implementing cost-saving initiatives that reduced stock overages by 19%.
  • Coordinated restocking procedures, optimizing inventory management and saving up to $4 in annual product costs.
  • Participated in workshops aimed at providing superior customer service, contributing to a 51% boost in client retention within three years.
  • Supported barbers during complex grooming procedures, minimizing wait times and elevating the overall client experience.
  • Collaborated with management to create a personalized service training manual for new hires, reducing onboarding time by 7 weeks.
  • Leveraged customer feedback to suggest service improvements, helping rank the shop #1 in customer service ratings within the Pacific Northwest.
  • Assisted senior barbers during peak periods, contributing to reducing service time by 21% and increasing overall shop efficiency.

Affiliations

  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Toastmasters
  • American Barber Institute
  • National Association of Social Workers
  • Barbershop Harmony Society
  • Barber Pro Development Workshops
  • Lions Club
  • Cosmetology and Barber School Alumni Association
  • Sustainable Hair Care Practices Coalition

Certifications

  • Product Knowledge Certification for Barbers – Cedar Works
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Advanced Hair Coloring Techniques Certification – Meridian
  • Hair Styling Techniques for Men’s Hair Certification – method
  • Hair Texture Certification – procedure
  • Inventory Management for Barbershops Certification – program
  • Advanced Beard Grooming Techniques Certification – system
  • Workplace Safety and Sanitation Certification – procedure
  • CPR and First Aid Certification – framework

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