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Skills

  • Relationship development
  • Instructor certification and development
  • Facility maintenance coordination
  • Goal-setting and progress measurement
  • Customer service
  • Injury response and care
  • Project organization
  • Regulatory compliance
  • MS Office
  • Discussion facilitation

Work Experiences

  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Conducted a 6 months-long challenge.
  • Contributed to a 42% decrease in incidents.
  • Achieved a 32% improvement in competitive performance.
  • Achieved 13 successful instructor certifications within 6 months.
  • Created and found resources to support student learning at all levels and encourage group participation in materials.
  • Coordinated and supervised 6-person swim teams.
  • Conducted regular facility inspections.
  • Brought 3 new participants.
  • Assisted in developing the aquatic curriculum for Salesforce, helping secure Outstanding Service Award for ‘Best Aquatics Program’ in 2021.

Summaries

  • Boosted competitive edge.
  • Certified in CPA.
  • Achieved a 69% reduction in incident rates.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Administered safe and engaging swim classes for 12 years.
  • Aquatics Instructor with 13 years of successful team leadership and stakeholder engagement experience.
  • Adjusted programs to meet client needs.
  • Aquatics Instructor is a multi-talented Aquatics Instructor who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Collaborated with nearby schools and athletic programs to develop swim instruction clinics that fostered a 44% increase in youth program enrollment.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Regularly conducted safety audits of the facility, ensuring zero safety violations 2019 and exceeding state health and safety standards.
  • Coordinated special events such as swim-a-thons and family swim nights, generating a 68% increase in community engagement.
  • Reduced class cancellations by implementing a waitlist system, ensuring a consistent 32% occupancy across classes.
  • Partnered with local hospitals to introduce water-based therapy programs, benefiting rehab patients and contributing to a 63% faster recovery rate than traditional therapy.
  • Supervised pool maintenance and technical enhancements, extending the lifespan of equipment and facilities by 68%.
  • Designed and led a first-of-its-kind water aerobics class for individuals with disabilities, improving participant accessibility and inclusiveness.
  • Led bi-annual in-service training sessions on latest water safety techniques for 8 lifeguards, resulting in zero safety violations for 2024.
  • Documented and resolved procedure which led to method.

Affiliations

  • National Drowning Prevention Alliance (NDPA) Member
  • Toastmasters
  • US Diving Association – Certified Diving Instructor
  • USA Triathlon Certified Coach – Focus on Swim Training
  • State Board of Education Child and Youth Swim Instruction Program – Raleigh Member
  • United States Swim School Association (USSSA)
  • Certified Aquatic Manager through Ellis & Associates
  • International Waterski & Wakeboard Federation (IWWF) – Safety Officer Certification
  • International Life Saving Federation (ILS)
  • National Swimming Pool Foundation (NSPF) Certified Pool Operator

Certifications

  • Accredited Aquatic Educator (AAE) - National Swimming Pool Foundation (NSPF)
  • USA Swimming Coach Certification 2018
  • Certified Open Water Swim Instructor (OWSI) - Beacon Labs 2018
  • American Red Cross Water Safety Instructor (WSI)
  • First Aid/CPR/AED Instructor Certification - American Heart Association
  • CPR/AED for the Professional Rescuer, American Red Cross
  • Certified Aquatic Management Professional (CAMP) - National Recreation & Park Association (NRPA)
  • Red Cross Basic Water Rescue Certification
  • First Aid/CPR Certified
  • CompTIA A+ Technician

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