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Skills

  • Expense and revenue monitoring
  • Bank Transaction Reconciliation
  • Client account management
  • Audit coordination
  • Financial statement analysis
  • Accounting systems and controls
  • Data entry
  • Billing report generation
  • Customer communication in financial matters
  • Refund processing

Work Experiences

  • Achieved 4 days outstanding by end of 2024.
  • Achieved a 17% improvement in dispute settlement times.
  • Achieved results by 2024.
  • Delivered forecasts.
  • Achieved results within the past year.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a $126,000 cost recovery.
  • Achieved 83% audit pass rate.
  • Delivered invoices adhering to contractual agreements.
  • Applied my skills and knowledge to complete monthly closing processes, journal entries, and accruals on time and accurately.

Summaries

  • Accomplished Billing Service Specialist.
  • Proactive and self-motivated, with a high level of professionalism and excellent problem-solving skills.
  • Year-end schedules and additional documents for accounting audits are a strong suit.
  • Vendor management and bank reconciliation are two areas where I excel.
  • With 18 years of experience, I'm a focused billing clerk.
  • Accomplished Billing Service Specialist with 13 years of experience managing billing operations for diverse client portfolios and ensuring invoicing accuracy. Expertise in reducing billing discrepancies and improving payment reconciliation processes.
  • Achieved measurable improvement in financial reporting.
  • Within Miscellaneous, senior Billing Service Specialist and outstanding performer in performance reporting and risk assessment.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accelerated revenue collection pipelines by 26%.

Accomplishments

  • Achieved a 49% increase in customer satisfaction through clear and concise communication of billing issues and resolutions.
  • Expertly managed a portfolio of 17 accounts, maintaining an average revenue cycle of less than 13 days.
  • Documented and resolved process which led to initiative.
  • Trained a team of 10 billing specialists, achieving a 38% improvement in department efficiency and maintaining 29% accuracy.
  • Reduced payment processing times from 15 days to 18 days by automating manual workflows.
  • Redesigned invoice templates for marketing, significantly reducing customer billing inquiries by 85%.
  • Achieved Scrum Master to enhance knowledge of compliance standards in billing and accounts receivable functions.
  • Led system transition to system, achieving 75% reduction in invoicing errors and improving overall process compliance.
  • Tracked key billing metrics across 13 departments, providing actionable insights that increased revenue by $8.
  • Reviewed and optimized accounts receivable processes, increasing collections rate by $6 within three years.

Affiliations

  • Association of Certified Fraud Examiners (ACFE)
  • Invoice Automation Council (IAC)
  • American Medical Billing Association (AMBA)
  • Revenue Cycle Improvement Task Force (RCITF)
  • Institute of Management Accountants (IMA)
  • National Association of Accounts Payable Professionals (NAPAP)
  • Billing Professional Certification (BPC) - Accredited by category
  • American Marketing Association
  • Rotary International
  • Healthcare Financial Management Association (HFMA)

Certifications

  • Certified Bookkeeper with Billing Focus, Beacon Labs
  • ServSafe
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Professional Healthcare Coding and Billing Specialist from Lakeside Partners
  • Certified Revenue Cycle Manager (CRCM)
  • Professional, Academy for Healthcare Management (PAHM)
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)

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