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Skills

  • KPI tracking and metrics analysis
  • MS Office
  • Supervision
  • Customer issue de-escalation
  • Business operations
  • First Aid/CPR
  • Docket management
  • Vendor relationship management
  • Problem resolution
  • Court processes

Work Experiences

  • Transported Tableau to 18 months customer locations.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Acted as the liaison between vendors and the corporate office.
  • Achieved full operational capacity during high-traffic periods.
  • Achieved a 71% increase in customer satisfaction ratings.
  • Developed a weekly performance report for the food court.
  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • Achieved a 84% improvement in food quality.
  • Achieved 3 consecutive health inspections with top scores.
  • Created standard operating procedures for the food court.

Summaries

  • Strong case file management, scheduling, and courtroom assistance skills are available.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Food Court Supervisor with 9 years of successful strategic planning and client relations experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Detail-oriented Court Clerk with over 3 years of clerical experience.
  • Achieved up to 60% growth in sales.
  • Collaborative leader with exceptional vendor management skills.
  • Achieved 55% improvement in service quality.
  • Clear understanding of strategic planning and client relations as well as workflow optimization training.
  • Collaborative leader with exceptional vendor management skills, ensuring punctual delivery and high-quality ingredients from 13 suppliers across Columbus.

Accomplishments

  • Successfully managed a $18 budget for product purchasing and staffing costs, identifying savings of 43% through more efficient menu planning and vendor negotiations.
  • Collaborated with the marketing team to introduce weekly promotions, boosting foot traffic by 42% during peak hours.
  • Successfully managed high-volume customer service during busy periods, increasing service effectiveness and maintaining a customer satisfaction rating of 50%.
  • Maintained a consistent daily cash reconciliation accuracy of 26% through diligent oversight of financial processes, reducing discrepancies.
  • Monitored and maintained equipment in compliance with health regulations, leading to a successful health inspection with 4 violations reported.
  • Re-engineered the kitchen layout to improve efficiency, resulting in a 37% increase in food preparation speed during peak hours.
  • Resolved product issue through consumer testing.
  • Organized a seasonal staff training session that improved overall knowledge of food safety protocols, ensuring a successful health inspection with a 26% compliance rate.
  • Supervised a team of 11 staff members, maintaining a team satisfaction rate of 73% through effective leadership and communication.
  • Introduced a digital menu system that reduced order errors by 58%, enhancing overall customer satisfaction.

Affiliations

  • Toastmasters
  • Foodservice Training Alliance for Supervisors
  • Society of Women Engineers
  • ServSafe Food Handling Program
  • National Restaurant Association (NRA)
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Supervisory Leadership Certificate from system
  • American Medical Informatics Association
  • Lions Club

Certifications

  • CompTIA Security+
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Foodservice Leadership Certification from Summit Group
  • Certificate in Foodservice Management from Summit Group
  • Safe Food Handling Certification
  • CompTIA Network+
  • Food Service Management Professional (FSMP)
  • First Aid/CPR Certified
  • Marketing and Food Promotion Certification from Brightline

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