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Skills

  • Compliance with regulatory standards
  • Budget management and cost-saving initiatives
  • Crew cross-training programs
  • Organization
  • Relationship development
  • Cash handling and reconciliation
  • Health and safety compliance
  • Quality Control and Assurance
  • Customer satisfaction improvement
  • Cross-functional team collaboration

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 84% improvement in food quality.
  • Answered 3 calls per 6 months to help customers with their questions and concerns.
  • Coordinated with 8 vendors across Boston to ensure timely delivery of fresh produce, dairy, and other high-demand items.
  • Contributed to strategic decisions.
  • Created standard operating procedures for the food court.
  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Court Clerk for initiative court with 4 years of experience performing clerical duties.
  • Collaboratively works with marketing and key business partners to implement seasonal promotions, resulting in up to 57% growth in sales.
  • Accelerated meal prep times by 46%.
  • Prepared to bring my passion and experience to a new position.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adaptable and customer-focused with the proven ability to resolve conflicts, enhancing the overall dining experience and boosting repeat business by 60%.
  • Achieved a 71% boost in customer satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Offering over 3 years of courtroom assistance experience.
  • Committed to maintaining a sanitary workplace.

Accomplishments

  • Coordinated with vendors to ensure timely deliveries and negotiated better pricing, contributing to an annual cost savings of $18.
  • Reduced food waste by 73% through meticulous stock management and collaboration with kitchen staff on portion control methods.
  • Designed reports to track key performance indicators, which helped the team achieve internal goals, such as reducing meal preparation time by 27% minutes.
  • Re-engineered the kitchen layout to improve efficiency, resulting in a 37% increase in food preparation speed during peak hours.
  • Introduced a digital menu system that reduced order errors by 58%, enhancing overall customer satisfaction.
  • Successfully managed high-volume customer service during busy periods, increasing service effectiveness and maintaining a customer satisfaction rating of 50%.
  • Enhanced customer satisfaction by resolving escalated customer service issues effectively, resulting in a 33% increase in positive customer feedback.
  • Documented and resolved initiative which led to metric.
  • Played a key role in the launch of a new mobile ordering platform, resulting in reduced wait times and a 62% increase in mobile orders.
  • Organized a seasonal staff training session that improved overall knowledge of food safety protocols, ensuring a successful health inspection with a 26% compliance rate.

Affiliations

  • Small Business Administration (SBA) Food Court Operations Program
  • Supervisory Leadership Certificate from system
  • Association for Operations Management in Retail (AOR)
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Society of Women Engineers
  • The Culinary Institute of America Continuing Education Program
  • Quick Service Restaurant Leadership Development Program
  • Foodservice Training Alliance for Supervisors
  • International Foodservice Manufacturers Association (IFMA)

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Production and Inventory Management (CPIM) Certification
  • Certified Food Safety Manager - State Specific
  • National Restaurant Association ServSafe Alcohol Certification
  • Team Leadership Certification - Vantage
  • Cisco Certified Network Associate (CCNA)
  • Foodservice Leadership Certification from Summit Group
  • Marketing and Food Promotion Certification from Brightline
  • Safe Food Handling Certification

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