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Skills

  • Customer service excellence
  • Business operations
  • Conflict resolution
  • Supervision
  • Emerging lens material expertise
  • MS Office
  • Organizational time management
  • Implementing new lens technologies
  • Inventory optimization
  • Process improvement

Work Experiences

  • Acted as the point of contact for patients with complex prescriptions.
  • Evaluated completed lenses to ensure that they met customer specifications and were accurate when compared to orders.
  • Achieved a 15% resolution success rate.
  • Used my sales and service skills to help office customers buy contacts, glasses, sunglasses, and other accessories.
  • Adapted patient education materials to include diverse eye care needs, leading to a Excellence Award for educational excellence.
  • Assisted visually impaired clients.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Administered over 17 contact lens fittings per week, ensuring precise measurements and high patient satisfaction.
  • Transported Salesforce to 18 months customer locations.
  • Addressed customer returns.

Summaries

  • Achieved several system for outstanding performance.
  • Collaborated with vendors like initiative to roll out new product lines, driving an increase of 15% in contact lens sales and exceeding company goals.
  • Adaptable Contact Lens Technician.
  • Achieved Outstanding Service Award for high-quality training.
  • Achieved 40% compliance under OSHA regulations.
  • Confident Contact Lens Technician.
  • Working well with Contact Lens Technicians to serve patients and provide expert eye care is a consistent history.
  • Addressed discomfort and dissatisfaction.
  • Adaptable Contact Lens Technician with exceptional problem-solving abilities, reducing prescription errors and ensuring superior patient care.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Tested multiple new lens designs through patient trials, contributing to the successful launch of Power BI, leading to 77% higher sales.
  • Introduced a patient referral program for contact lenses which increased contact lens inquiries by 30% and boosted referral-based patient growth.
  • Reduced average patient consultation time by 5 minutes while maintaining high-quality standards in lens fitting and care advice, improving patient throughput.
  • Documented and resolved category which led to metric.
  • Built and maintained relationships with manufacturers, securing 30% reduced costs on bulk orders for specialized lenses.
  • Optimized stock rotation for contact lenses, reducing waste by 85% and improving inventory availability by 31% across Boston.
  • Resolved patient complaints regarding comfort by adjusting fit and offering tailored lens care programs, resulting in a 72% increase in patient longevity with our services.
  • Initiated a contact lens trial program that led to a 34% increase in prescription compliance and consistent patient vision improvement.
  • Authored new patient guidelines on proper lens storage and care, reducing the incidence of lens-related infections by 32%.
  • Instructed 8 patients on proper lens hygiene and care techniques, decreasing clinic call-backs regarding lens discomfort or complications by 60%.

Affiliations

  • Lions Club
  • Certified Ophthalmic Technician (COT)
  • American Marketing Association
  • Ophthalmic Photographers’ Society (OPS) Membership
  • Freemason
  • Member of the European Association for Vision and Eye Research (EVER)
  • Toastmasters
  • College of Optometrists in Vision Development (COVD)
  • International Association for Contact Lens Educators (IACLE) Fellowship
  • Council for Accreditation in Occupational Hearing Conservation (CAOHC) Certification

Certifications

  • Certified Paraoptometric Technician (CPOT)
  • Vendor-Specific Lens Fitting Certification Northwind
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Continuing Education Units (CEUs) in Optical Health Practices
  • Certified Ophthalmic Assistant (COA)
  • Hands-on Advanced Contact Fitting Technology Course
  • Dailies Total One Lens Fitting Certification
  • AdvaMed - Advanced Medical Related Contact Lens Certification

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