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Skills

  • Excellent communication skills
  • Presentation and public speaking
  • Strategic planning and execution
  • Cost reduction strategies
  • Consistently meets sales goals
  • Telecheck processing terminal experience
  • Team leadership and coaching
  • Computer literate
  • Personable
  • Business development and planning

Work Experiences

  • Processed shipments and kept stock shelves in order.
  • Started it.
  • Developed and maintained strong working relationships with my peers and upper management.
  • Moved heavy loads and maintained production levels using framework and metric equipment.
  • Attended 3 team meetings to express my concerns and provide constructive feedback to others each month.
  • Described how to use and operate merchandise to customers in a 18-minute presentation.
  • Coached employees to help them realize their full potential and develop new skills.
  • Checked the quality of initiative components to see if they were within tolerances and if any were unacceptable.
  • Sought advice.
  • Removed debris and trash and swept up metal parts at the end of each shift to keep work areas clean and organized.

Summaries

  • Executive Team Leader with 5 years of successful process improvement and strategic planning experience.
  • Experienced Front End Supervisor with expertise in category operational procedures, team leadership, and employee training.
  • Ambitious
  • Expert in the use, maintenance, and emergency repairs of standard equipment.
  • Retail Sales Associate with merchandising, display design, and customer service experience.
  • Retail sales and customer service expert with numerous awards.
  • 4 years of Retail experience are ready to be applied to a new role with long-term potential.
  • Expert
  • Accountable Retail Associate with a high level of initiative and ownership.
  • Innovative

Accomplishments

  • Successfully launched a company-wide employee engagement survey, analyzing results to create a targeted action plan that improved engagement scores by 30%.
  • Championed initiatives that improved customer satisfaction ratings by 32% through enhanced service delivery techniques.
  • Improved employee performance metrics by developing customized individual performance review systems, resulting in 42% enhanced workforce productivity.
  • Negotiated vendor contracts resulting in operational cost savings of $6, while securing higher quality service agreements.
  • Led a multiyear project to consolidate division resources, with total cost savings of $4 without sacrificing output quality.
  • Effectively managed a team of 3 direct reports, fostering a high-performance culture that supported achieving department-level KPIs.
  • Increased employee satisfaction scores by 33% through proactive engagement and leadership training programs.
  • Formulated and executed sales strategies that drove a 57% increase in quarterly revenues.
  • Resolved product issue through consumer testing.
  • Developed performance dashboards that enabled leadership to track KPI progress, contributing to 80% improvement in operational accuracy.

Affiliations

  • Freemason
  • Society of Women Engineers
  • Association for Talent Development (ATD)
  • Association for Corporate Growth (ACG)
  • Society for Human Resource Management (SHRM)
  • Financial Executives International (FEI)
  • World Economic Forum (WEF)
  • International Association of Business Communicators (IABC)
  • Harvard Business School Alumni Association
  • Institute of Leadership and Management (ILM)

Certifications

  • Salesforce
  • Certified Management Executive (CME) by Institute of Certified Professional Managers
  • Lean Six Sigma Green Belt Certification from Lakeside Partners
  • Financial Planning & Analysis (FP&A) Certification by Association for Financial Professionals
  • Microsoft Certified Systems Engineer (MCSE)
  • Association for Project Management (APM)
  • Resource Management Professional Certification (RMP) by Project Management Institute (PMI)
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+

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