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Skills

  • MS Office
  • Security systems
  • Cosmetizing expert
  • Time management
  • Team Leadership
  • Crisis management
  • Business operations
  • Staff scheduling
  • Client consultation
  • Insurance billing

Work Experiences

  • Aligned services with industry standards.
  • Assumed leadership of 15-person funeral home staff, facilitating 16 funerals annually without any service delays.
  • Catered to environmentally conscious clients.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Assisted in the creation of method procedures.
  • Collaborated with clergy from various religious communities to design culturally appropriate ceremonies, increasing market share in Denver by 62%.
  • Casted and cosmetized the deceased in preparation for visitations and burials.
  • Achieved 76% growth in local partnerships.
  • Used Power BI to manage payroll, accounting, budgets, receivables, and payables.
  • Achieved a 22% improvement in family satisfaction surveys.

Summaries

  • Adept at team leadership and operational oversight, effectively managing 16-person funeral home staff to ensure over 2 impeccable services delivered annually.
  • ITIL certified
  • Adhered to state regulations.
  • Mortician is a hardworking and dependable Mortician who excels at data analysis and workflow optimization.
  • Metric and procedure have a proven track record.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Adept at team leadership.
  • Strong technical skills and experience in budget management.
  • Adept at building partnerships with local suppliers, leading to enhanced service quality and a referral growth of 82% via collaboration with florists, musicians, and caterers.

Accomplishments

  • Liaised with hospice and hospital networks to streamline body retrievals, cutting transit time by 34% and improving family satisfaction.
  • Revised embalming procedures, improving time efficiency by 78% without compromising quality or standards.
  • Developed partnerships with local service providers (florists, musicians, etc.), which led to a 57% increase in referrals and enhanced client experience.
  • Established a comprehensive pre-planning sales strategy, resulting in over $4 in future service commitments within 2022.
  • Optimized mortuary refrigeration systems, extending preservation times and saving the organization $16 annually in energy costs.
  • Introduced an ongoing wellness program for staff to address emotional burnout, reducing turnover rates by 80% over 2017.
  • Played a key role in the launch of Jira within the funeral home operations, leading to increased productivity and enhanced customer service.
  • Developed specialized embalming techniques for trauma cases, reducing preparation time by 69% and improving results for client families.
  • Oversaw the proper handling and preparation of autopsy/exam remains by forensic teams, ensuring chain-of-custody integrity in 10 cases.
  • Revamped online marketing campaigns, increasing pre-need package inquiries by 39% in 2022 through targeted digital advertising.

Affiliations

  • Served on the Funeral Ethics Association (FEA) panel, promoting ethical practices within the funeral industry.
  • Affiliated with the Funeral Service Foundation, working on community outreach projects to promote awareness of funeral planning and memorial options.
  • Completed the National Funeral Directors & Morticians Association (NFDMA) Leadership Program in 2022, enhancing leadership capabilities in funeral home management.
  • Obtained Advanced Restorative Art Certification from the American Institute of Funeral Care (AIFC), allowing for meticulous care in post-mortem reconstruction.
  • Member of the Board of Trustees for framework Cemeteries, contributing to the development of contemporary memorial practices.
  • Certified in grief counseling through the American Academy of Grief Counseling, providing holistic support to mourning families.
  • Collaborated with religious institutions under the Interfaith Mortuary Collaboration, adapting funeral services to align with diverse spiritual practices.
  • Certified Crematory Operators Training Program attendee, ensuring compliance and proficiency in cremation processes to provide the highest level of service.
  • Organized local chapters for the Association for Death Education and Counseling (ADEC), fostering networking and professional growth among bereavement professionals.
  • Member of the British Institute of Embalmers (BIE), utilizing global standards of embalming knowledge to bring enhanced service quality.

Certifications

  • Certified Embalmer (CE) from procedure
  • Salesforce
  • National Funeral Directors Association Pre-Need Counselor Certification
  • Microsoft Office Specialist (MOS)
  • International Cemetery, Cremation & Funeral Association (ICCFA) Certification
  • National Funeral Directors Association Certified Funeral Service Practitioner (CFSP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Cremation Arranger (CCA) from Cremation Association of North America (CANA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect

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