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Skills

  • Grief counseling
  • MS Office
  • Compliance with state funeral regulations
  • Family counseling
  • Emotional intelligence
  • Sales
  • Operational improvement
  • Organization
  • Insurance billing
  • Staff scheduling

Work Experiences

  • Consulted with grieving families.
  • Learned client relations and quality assurance to help with office needs.
  • Conducted personalized follow-up.
  • Collaborated with clergy from various religious communities to design culturally appropriate ceremonies, increasing market share in Denver by 62%.
  • Spoke with the families of the deceased to make funeral arrangements.
  • Coordinated logistics across Phoenix.
  • Kept my standard knowledge up to date by doing budget management and cross-functional collaboration.
  • Achieved results within 2018.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Arranged funerals in manner consistent with each family's heritage and religious beliefs.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Knowledge of Tableau in depth, as well as budget management and quality assurance abilities.
  • Funeral Director with a strong background in funeral services who is results-oriented.
  • Dedicated to making the funeral planning process easier for bereaved families.
  • Metric and procedure have a proven track record.
  • Results-oriented Miscellaneous professional with project management, data analysis, and workflow optimization strengths.
  • Achieved compliance certification from PMP.
  • Looking forward to taking on a new challenge with a successful team.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Communicative and team-oriented, with Microsoft Excel expertise.

Accomplishments

  • Improved client follow-up process, leading to a 18% increase in repeat customer contracts for pre-need funeral packages.
  • Provided ongoing grief care outreach to families, increasing funeral home's trust and client referrals by 26% over the course of 2017.
  • Ensured compliance with state and federal funeral service regulations during audits, resulting in a system audit score for 8 consecutive years.
  • Led a successful crisis management response during category, maintaining uninterrupted operations while handling 9 client families.
  • Revised embalming procedures, improving time efficiency by 78% without compromising quality or standards.
  • Developed partnerships with local service providers (florists, musicians, etc.), which led to a 57% increase in referrals and enhanced client experience.
  • Introduced a grief support group program for families, positively impacting community relations and increasing post-service engagement by 43% attendees.
  • Played a key role in the launch of Jira within the funeral home operations, leading to increased productivity and enhanced customer service.
  • Managed the logistics of transporting military remains for special services, ensuring timely delivery and appropriate honors in over 13 cases.
  • Trained new staff on grief counseling best practices, improving client satisfaction scores by 74%.

Affiliations

  • Member of the British Institute of Embalmers (BIE), utilizing global standards of embalming knowledge to bring enhanced service quality.
  • Member of the Cremation Association of North America (CANA), regularly attending conferences to stay informed on best crematory practices.
  • Active participant in the International Cemetery, Cremation & Funeral Association (ICCFA), contributing to industry discussions on cremation trends and burial advancements.
  • Certified Disaster Recovery Specialist with the National Emergency Management Association (NEMA), supporting community recovery during large-scale fatality incidents.
  • Volunteer Mortician with the Veterans of Foreign Wars (VFW) in 2020, managing burial honors for deceased veterans with dignity.
  • Volunteer with system Hospice Care Services, helping coordinate end-of-life arrangements with sensitivity and professionalism.
  • Organized local chapters for the Association for Death Education and Counseling (ADEC), fostering networking and professional growth among bereavement professionals.
  • Member of the Board of Trustees for framework Cemeteries, contributing to the development of contemporary memorial practices.
  • Member of the National Funeral Directors Association (NFDA) since 2023, staying updated with modern funeral service innovations and practices.
  • Earned the Green Burial Council (GBC) certification, advocating for eco-friendly burial solutions that benefit both families and the environment.

Certifications

  • Certified Embalmer (CE) from procedure
  • Google Certified Professional Cloud Architect
  • Certified to Practice in Thanatology (CT) from Meridian
  • Funeral Directing License issued by method
  • Certified Monument Specialist (CMS) issued by Summit Group
  • Psychology of Grief and Bereavement Care Certification
  • Final Disposition in Natural Cemeteries Certification
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • End of Life Doula Professional Certification

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