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Skills

  • Business operations
  • System equipment
  • Cross-departmental communication
  • Payment processing
  • Process improvement
  • MS Office
  • Compliance with state and federal guidelines
  • Database management
  • Billing statement review
  • Quickbooks mastery

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Aided management in the implementation of new accounting software.
  • Was in charge of invoicing and payment processing.
  • Perform audits and keep track of the financial situation on a daily basis.
  • Gathered information in order to prepare detailed financial reports for management and stakeholders.
  • Collected a total of $16 in overdue funds.
  • Built and maintained relationships with system stakeholders.
  • Built and maintained relationships with procedure stakeholders, boosting cross-department cooperation and minimizing project delays.
  • Analyzed monthly reports on sales performance.
  • Solved metric issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved a reduction of 36%.
  • Achieved a 59% higher rate.
  • Adept Back Office Associate with 6 years of experience in liaising between front-end and back-end departments to ensure smooth, error-free operations.
  • Back Office professional experienced in organizing key financial data and reports with attention to detail, ensuring reliability for management insights.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With 16 years of experience, I'm a focused billing clerk.
  • Back Office Associate adept at automating key business processes, resulting in a productivity increase of 45% for the back-office team.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Analytical Back Office Associate skilled in reviewing client applications.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Collaborated with IT team to optimize backend processing, reducing system downtime by 80% hours per month.
  • Processed and filed departmental documents within established timelines, maintaining compliance with company standards and external regulations.
  • Organized and maintained up-to-date records for 6 of client contracts, ensuring timely renewal and compliance.
  • Monitored department budget and regularly reported variances to leadership team, helping maintain spending within 81% of the allocated budget.
  • Developed and rolled out a task prioritization system that improved the back-office team’s task completion rate by 80%.
  • Reduced processing time for client documentation by 29% by creating automated form templates within Tableau.
  • Prepared and delivered monthly operational reports that facilitated executive decision-making and improved operating metrics by 27%.
  • Led cross-functional projects involving engineering and customer success, increasing data exchange efficiency by 43%.
  • Enhanced data validation systems leading to a 21% decrease in errors across 16 of departments.
  • Planned and executed a back-office data migration project, transitioning over 17 of records with zero loss of information.

Affiliations

  • International Institute of Business Analysis (IIBA)
  • Toastmasters International
  • Association of Business Process Management (BPM)
  • Institute of Certified Records Managers (ICRM)
  • National Association of Credit Management (NACM)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • American Management Association (AMA)
  • Project Management Institute
  • International Financial Management Association (IFMA)

Certifications

  • Certified Purchasing Professional (CPP)
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • QuickBooks ProAdvisor Certification
  • Certification in eDiscovery for Legal Professionals
  • Lean Six Sigma White Belt Certification
  • Certified Accounts Payable Professional (CAPP)
  • Financial Modeling & Valuation Analyst (FMVA)
  • Certified Back-Office Operations Specialist (CBOOS)
  • Certified Public Accountant (CPA)

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