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Skills

  • Technical issue resolution
  • Data entry
  • Customizable reporting for management
  • Organization
  • Clinical staff training and development
  • Multidisciplinary team collaboration
  • System updates
  • Process improvement strategies
  • Inventory control for healthcare supplies
  • Supervision

Work Experiences

  • Was in charge of compiling and reviewing medical records.
  • Achieved zero non-compliance findings over two years.
  • Coordinated between departments.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with physicians.
  • Collaborated with framework clinicians.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Used ServiceNow to make appointments.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Collaborated with infection control.

Summaries

  • Medical administrative professional with 16+ years of experience in patient care.
  • Achieved a 67% reduction in data entry errors.
  • Advanced patient care through innovative process improvements.
  • Achieved a 68% reduction in patient handoff errors.
  • Point of Care Coordinator is a multi-talented Point of Care Coordinator who is consistently rewarded for planning and operational improvements.
  • Adept at ensuring healthcare regulatory compliance.
  • Achieved 65% decreases in reporting delays.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Adept at collaborating with physicians and nursing staff.
  • Achieved full compliance with testing protocols across 8 departments.

Accomplishments

  • Coordinated multidisciplinary efforts to reduce patient readmissions related to lab testing discrepancies, achieving a 48% reduction within 6 months.
  • Led cross-departmental collaboration that optimized laboratory protocols, saving $15 by eliminating test redundancy and reducing unnecessary tests.
  • Improved user satisfaction by 79% by implementing a continuous feedback loop system that addressed concerns related to point-of-care technologies.
  • Trained and onboarded 10 new Point-of-Care staff members, ensuring full operational readiness within 6 months.
  • Tracked and assessed staff competencies for 14 clinical staff members on point-of-care devices, ensuring compliance with method standards.
  • Implemented and enforced testing protocols across 16 locations, ensuring consistent quality control adherence and minimizing variance across teams.
  • Devised and executed a competency-based assessment framework for 10 staff, achieving a 51% improvement in staff certification rates.
  • Coordinated external regulatory inspections, achieving zero non-compliance findings during program audits over two years.
  • Recognized by initiative for reducing point-of-care test result discrepancies by 43% through stringent data trend analysis.
  • Resolved product issue through consumer testing.

Affiliations

  • International Society for Clinical Laboratory Technology (ISCLT)
  • Freemason
  • Society of Diagnostic Medical Sonography (SDMS)
  • Rotary International
  • Phi Theta Kappa Honor Society
  • Point-of-Care Testing Interest Group (POCTiG)
  • American Society for Clinical Laboratory Science (ASCLS)
  • Jaycees
  • Hospice and Palliative Nurses Association (HPNA)
  • American Medical Informatics Association

Certifications

  • Phlebotomy Technician Certification (CPT) by National Phlebotomy Association (NPA)
  • Clinical Laboratory Improvement Amendments (CLIA) Certification
  • POCT Certificate Program from Clinical and Laboratory Standards Institute (CLSI)
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Laboratory Technician (CLT) by American Society for Clinical Pathology (ASCP)
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • CHCIO Certification (Certified Healthcare CIO) by College of Healthcare Information Management Executives (CHIME)

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