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Skills

  • Process improvement
  • Healthcare compliance auditing
  • Clinical staff competency tracking
  • Chart pulling
  • Document filing
  • Supply chain optimization
  • Project organization
  • Relationship development
  • MS Office
  • Operational improvement

Work Experiences

  • Achieved a 66% decrease in contamination rates.
  • Coordinated on-site training programs for 2 registered nurses.
  • Achieved a 61% improvement in early intervention practices.
  • Chaired metric to improve interdisciplinary collaboration, shortening the time to diagnosis by 6 hours.
  • Coordinated on-site training and certification programs for 2 registered nurses, increasing team competency in point-of-care technology by 79%
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved Employee of the Year for excellence in patient care coordination.
  • Conducted data audits across multiple systems, reducing transcription errors by 68% and enhancing workflow accuracy.
  • Collaborated with physicians.
  • Went over the doctors' daily care slips.

Summaries

  • Adept at managing service integration.
  • Accomplished Point of Care Coordinator.
  • Patient Service Representative with 7 years of healthcare experience.
  • Advanced patient care through innovative process improvements.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Achieving operational excellence in point-of-care coordination, I have successfully led initiatives that improved cross-departmental communication, decreased patient handoff times by 11 minutes, and achieved 54% faster diagnostic equipment procurement.
  • Achieved 57% faster diagnostic equipment procurement.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Patient Service Representative with extensive knowledge of initiative.
  • Achieved 65% decreases in reporting delays.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed incident reports and laboratory data to pinpoint system inefficiencies, leading to the redesign of testing workflows and improved outcomes.
  • Developed instructional materials and training modules for new hires and veteran staff members, enabling SAP adoption with a 37% user retention rate.
  • Led cross-departmental collaboration that optimized laboratory protocols, saving $15 by eliminating test redundancy and reducing unnecessary tests.
  • Coordinated external regulatory inspections, achieving zero non-compliance findings during program audits over two years.
  • Collaborated with team of 4 in the development of metric.
  • Led quality improvement projects resulting in improved turnaround times on lab results by 66% in collaboration with interdisciplinary teams.
  • Served as primary consultant in establishing care quality benchmarks, leading to a Innovation Award for excellence in operational efficiency in 2020.
  • Created step-by-step user guides for 8 point-of-care devices, leading to a 37% reduction in device usage errors hospital-wide.
  • Documented and resolved program which led to initiative.

Affiliations

  • National Certification Agency for Clinical Laboratory Personnel
  • Laboratory Information Technology and Automation Association (LITA)
  • Association for the Advancement of Medical Instrumentation (AAMI)
  • International Council of Nurses
  • Lions Club
  • American Society of Safety Professionals
  • Healthcare Financial Management Association (HFMA)
  • Project Management Institute
  • National Society for Histotechnology (NSH)
  • Toastmasters

Certifications

  • Certified Point of Care Testing Professional (CPOCT) by American Association for Clinical Chemistry (AACC)
  • ServSafe
  • Phlebotomy Technician Certification (CPT) by National Phlebotomy Association (NPA)
  • Healthcare Compliance Certification by Health Care Compliance Association (HCCA)
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Certified Professional in Healthcare Quality (CPHQ) by National Association for Healthcare Quality
  • Occupational Safety and Health Administration (OSHA) Compliance Certification for Healthcare
  • Certificate of Competence in Point of Care Testing (POCT) from Vantage

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