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Skills

  • Business operations
  • Operations management
  • Conflict resolution
  • MS Office
  • Customer needs assessment
  • Communications
  • Time management skills
  • Crisis intervention techniques
  • Budgets
  • Project organization

Work Experiences

  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Administered intake assessments to new clients.
  • Assessed patient needs during intake, sharing concerns with the care team, enabling more precise therapy adjustment and reducing patient discharge times by 8 days.
  • Accurately collected mental health histories.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Created multi-threaded admin web applications based on process.
  • Assisted in de-escalating a high-risk situation involving a distressed client using conflict-resolution strategies, resulting in zero injuries and positive post-incident feedback.
  • Made certain that clients and their families were treated with dignity and respect.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative focus on monitoring patient behavioral progress.
  • 10 years of experience in behavioral health.
  • Adept at daily behavioral monitoring.
  • Professional with 3 years of progressive experience in the field who is highly organized and detail-oriented.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of quality assurance and data analysis as well as quality assurance training.
  • Mental Health Assistant is a multi-talented Mental Health Assistant who is consistently rewarded for planning and operational improvements.
  • With clients and families from various backgrounds, providing excellent counseling, rapport-building, and communication skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Researched
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Documented
  • Streamlined
  • Managed
  • Developed and facilitated relapse prevention educational programs that targeted common triggers for method, ensuring a 19% reduction in recidivism.
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Collaborated with mental health professionals to design and modify treatment plans based on patient behavior and progress, increasing plan effectiveness by 29%.
  • Reduced
  • Identified

Affiliations

  • American Mental Health Counselors Association (AMHCA)
  • International Council of Nurses
  • International Society for Ethical Psychiatry and Psychology (ISEPP)
  • Society for the Study of Addiction (SSA)
  • American Psychological Association (APA), Division of Trauma Psychology
  • Society of Women Engineers
  • National Center for Behavioral Health Solutions (NCBHS)
  • American Association for Marriage and Family Therapy (AAMFT)
  • National Council for Mental Wellbeing
  • American Association of Suicidology (AAS)

Certifications

  • Applied Suicide Intervention Skills Training (ASIST)
  • ServSafe
  • Applied Behavioral Analysis (ABA) Certification
  • Certified Alcohol and Drug Counselor (CADC)
  • Salesforce
  • Motivational Interviewing Certification - Brightline, 2023
  • Certified Dementia Practitioner (CDP)
  • Google Certified Professional Cloud Architect
  • Suicide Prevention Training (QPR Gatekeeper) Lakeside Partners - 2016
  • Crisis Intervention Skills Training (CPI) Certification

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