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Skills

  • Team building
  • Organization
  • Problem resolution
  • Relationship development
  • Scheduling
  • Vendor relationship management
  • Accident Reduction through Safety Program Initiatives
  • Regulatory compliance
  • Coaching and mentoring
  • Product development

Work Experiences

  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $3.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Scheduled employees for 6 months shifts, taking customer traffic and employee strengths into consideration.
  • Kept track of 17 employees' daily activities and devised plans to address issues that resulted in method.
  • Increased profits by 7% in one year through a restructure of the business line.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Implemented the method program and employed performance reporting to ensure that guests have a memorable, consistent, and positive experience.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Summaries

  • Composed persona with a strong sense of motivation.
  • Auto Body Shop Manager with 9 years of successful process improvement and team leadership experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Strong track record of developing precise and targeted business operations plans, managing category areas, evaluating performance, and implementing change.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • To drive improvements, streamlined and improved focused on motivating employees and working with a variety of personality types.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Recognized on a regular basis for outstanding performance and contributions to the Construction industry's success.

Accomplishments

  • Implemented a client issue escalation process, reducing resolution time by 3 days and achieving a 34% increase in customer satisfaction.
  • Directed cross-training efforts among team members, optimizing flexibility and halving downtime attributed to staff shortages.
  • Led facility expansion and oversaw project management, staying within budget by $8 and completing it several months ahead of schedule.
  • Championed a new employee training program focusing on modern auto body repair techniques, reducing costly errors by 75%.
  • Successfully transitioned the shop's workflow to a cloud-based management system, reducing errors by 55% and streamlining communication between departments.
  • Resolved product issue through consumer testing.
  • Negotiated more favorable contracts with vendors and suppliers, cutting down supply spending by $7 annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and delivered comprehensive customer feedback systems that improved service adjustments and attained a 71% increase in positive reviews.
  • Developed and executed a marketing strategy through digital media campaigns, increasing customer inquiries and repair bookings by 25% % within 10 months.

Affiliations

  • National Independent Automobile Dealers Association (NIADA)
  • Jaycees
  • National Institute for Automotive Service Excellence (ASE) - Shop Manager Certification
  • Automotive Industry Action Group (AIAG) Quality Program Participation
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Global Automotive Aftermarket Symposium Educational Partner
  • Automotive Aftermarket Industry Association (AAIA)
  • Automotive Lift Institute (ALI)
  • Advanced Automotive Service Technicians Association

Certifications

  • Certified Hydrogen and Electric Vehicle Technician (CHEVT)
  • Certified Insurance Claims Professional (CICP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Automotive Service Excellence (ASE) Master Collision Repair and Refinish Technician Certification
  • Certified Auto Parts Manager (CAPM)
  • Automotive Parts Supply Chain Management (APSCM) Certificate
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Customer Service Excellence in Automotive (CSEA) 2020
  • Auto Body Estimator Certification (ABEC)

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