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Skills

  • Conflict resolution with stakeholders
  • Supervision
  • Business operations
  • Data-driven decision making
  • Policy and procedure modification
  • Escalation resolution strategies
  • MS Office
  • Business Administration
  • Time management and prioritization
  • Database administration

Work Experiences

  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on team leadership and process improvement.
  • Organized procedure meetings for 11 Underwriting Coordinators and coordinated the availability of conference rooms for attendees every 18 months.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Built relationships with over 12 external partners and increased referral volumes by 55% by educating brokers on underwriting requirements.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Built relationships with over 17 external partners.
  • Acted as a Subject Matter Expert (SME) for underwriting policies, driving continuous improvements that improved team performance by 58%.
  • Achieved a 43% decrease in data entry errors.

Summaries

  • Achieved 30% operational improvement.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Meticulous Underwriting Coordinator capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Microsoft Excel.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • To meet project objectives, prioritize projects and multitask effectively.
  • SAP expert with database management experience.
  • Adaptable person with budget management and team leadership abilities.
  • German and Mandarin are both conversational.
  • Professional in office management and administration with 12 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Looking for a management position with a company in the Miscellaneous sector.

Accomplishments

  • Enhanced the document management process, resulting in a 31% improvement in loan application accuracy on 10 cases.
  • Devised a process to prioritize high-value loan applications, reducing turnaround times by 72% without sacrificing quality.
  • Increased underwriting accuracy by 60% and reduced processing time through the introduction of a Jira document management system.
  • Revamped document review protocols to comply with new regulatory requirements, reducing underwriting approval times by 7 hours.
  • Created automated processes that reduced manual effort in underwriting workflows, saving 5 labor hours and improving overall efficiency.
  • Designed and delivered training sessions for underwriting teams on compliance updates, improving adherence by 76%.
  • Monitored and tracked department KPIs, identifying key areas for process improvement that resulted in a 78% increase in productivity.
  • Implemented new underwriting software solutions, reducing average decision times by 11% through process digitization.
  • Collaborated with cross-functional departments to ensure compliance with underwriting policies for Tableau, speeding up review processes.
  • Developed underwriting guidelines for Jira, successfully aligning with regulatory standards and improving approval consistency.

Affiliations

  • National Underwriting and Risk Professionals Group
  • International Association of Administrative Professionals
  • Society of Actuaries (SOA)
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Association of Federal Underwriters
  • National Association of Insurance Commissioners (NAIC)
  • Insurance Accounting and Systems Association (IASA)
  • Canadian Institute of Underwriters (CIU)
  • Association of Certified Fraud Examiners (ACFE)

Certifications

  • Certified Residential Underwriter (CRU), Mortgage Bankers Association (MBA), 2023
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • First Aid/CPR Certified
  • CompTIA Network+
  • Associate in Personal Insurance (API), The Institutes, 2017
  • CompTIA A+ Technician
  • ServSafe
  • Certified Mortgage Underwriter (CMU), Beacon Labs, 2016

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