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Skills

  • Project organization
  • Operational reporting
  • Customer call management
  • Communications
  • Metric equipment
  • Data entry
  • Team building
  • Workflow Optimization
  • MS Office
  • Inventory management

Work Experiences

  • Aided in formatting presentations.
  • Planned initiative staff's travel arrangements, including setting appointments and securing transportation and lodging.
  • Cross-checked and validated over 8 purchase requests to ensure compliance with company procurement policies.
  • Conducted follow-up calls.
  • Achieved cost-savings through careful expenditures and audits.
  • Accurately reviewed and processed 9 business contracts, identifying legal discrepancies and preventing potential issues.
  • Designed a more efficient document tracking system.
  • Developed a system for tracking company contracts.
  • Created correspondence for management.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.

Summaries

  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Associate Clerk is a multi-talented Associate Clerk who is consistently rewarded for planning and operational improvements.
  • Associate Clerk with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Collaborative team player.
  • Achieved cost savings of up to 71%.
  • Associate Clerk with 10 years of successful project management and process improvement experience.
  • Adept at maintaining confidentiality in managing customer files.
  • Achieved a 45% increase in efficiency.
  • Within Miscellaneous, senior Associate Clerk and outstanding performer in project management and client relations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Revamped supply chain documentation process, reducing input errors by 66% and enhancing communication with vendors.
  • Supported contract management by preparing and editing documents, ensuring all contractual terms were met in compliance with metric.
  • Collaborated with cross-functional teams to respond to inquiries, achieving a consistent First Call Resolution (FCR) rate of 53%.
  • Enhanced communication between departments by spearheading the adoption of new collaboration software (Workday), improving response times by 62%.
  • Trained new clerical staff on office procedures and Salesforce, improving new hire efficiency by 55% weeks.
  • Contributed to the transition from paper to digital record-keeping, reducing physical storage costs by 20% while speeding up data retrieval.
  • Resolved product issue through consumer testing.
  • Streamlined invoice approval process by working closely with vendors and stakeholders, improving turnaround time by 76% days.
  • Aided in examining discrepancies in client accounts, contributing to the collection of 4 in outstanding fees.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Contract Management Association (NCMA)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Association of Information Technology Professionals
  • National Council for Legal Secretaries (NALS)
  • Freemason
  • National Association of Social Workers
  • International Association of Administrative Professionals (IAAP)
  • American Medical Informatics Association
  • Membership with Council of Administrative Managers

Certifications

  • QuickBooks Online ProAdvisor Certification
  • Certified Document Controller (CDC)
  • Certified Business Analysis Professional (CBAP)
  • Certified Records Manager (CRM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Office Specialist (MOS) – Tableau Certification
  • Certified Paralegal (CP)
  • Fundamentals of Accounting Certification Meridian
  • Certified Information Professional (CIP)
  • Certified Business Office Administrator (CBOA)

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