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Skills

  • Business operations
  • Staff management
  • Security awareness
  • Calendar management
  • Time management and prioritization
  • Office supply management
  • Team building
  • Problem resolution
  • Correspondence distribution
  • Scheduling

Work Experiences

  • Achieved Innovation Award recognition by providing exceptional customer service to internal and external clients during several months.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Coordinated deliveries and inventory management by maintaining relationships with method and monitoring stock using HubSpot.
  • Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Created daily reports for 4 departments.
  • Communicated with over 18 staff members.
  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
  • Answered over 9 phone calls daily.

Summaries

  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
  • Task prioritization, organization, and workflow optimization are all skills she possesses.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 4-person team.
  • Accomplished Information Receptionist with success in training new team members on front-desk operations, reducing team errors by 24%.
  • Information Receptionist with 6 years of experience performing clerical and customer service duties.
  • Emergency response and special security procedures have been taught to him.
  • Positive and upbeat personality with excellent relationship-building skills.
  • When entering metric data and assisting colleagues with stakeholder engagement and cross-functional collaboration, be meticulous and precise.

Accomplishments

  • Optimized inventory tracking of office supplies through Power BI, reducing costs by 80% annually.
  • Directly assisted with event coordination for major company meetings, resulting in reduction of logistical delays for over 15 attendees.
  • Collaborated with the HR department to implement a system for tracking time-off requests, improving response time by 51%.
  • Collaborated with team of 16 in the development of category.
  • Collaborated with the IT team to resolve hardware and software issues promptly, ensuring no downtime at the reception desk.
  • Promoted to lead receptionist role after increasing client reception satisfaction by 33% in 2021.
  • Updated and distributed staff directories quarterly, ensuring 2% accuracy and quick access to internal personnel details.
  • Resolved up to 16 visitor or client concerns daily, ensuring resolution and maintaining excellent client relationships.
  • Resolved product issue through consumer testing.
  • Improved customer service response times by 35% by streamlining the intake and routing of inquiries via phone and email.

Affiliations

  • Meetings Industry Association (MIA)
  • Society for Human Resource Management (SHRM) - Affiliate for Office Roles
  • Office Managers Association (OMA)
  • Toastmasters
  • National Association of Social Workers
  • Institute of IT Receptionists (IITR)
  • American Management Association (AMA)
  • Technology Affiliated Receptionists Forum
  • Institute of Administrative Management (IAM)
  • Association for Supply Chain Management (APICS)

Certifications

  • Document and Records Management Certification – Brightline
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Administrative Professional (CAP) – Harbor & Co.
  • Visitor Management & Security Essentials – standard
  • Customer Service Excellence Certification Vantage
  • Certified Corporate Travel Coordinator – Harbor & Co.
  • Certified Information Assistant (CIA) – Lakeside Partners
  • GDPR Awareness Training Certification – Meridian

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