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Skills

  • Supply replenishment
  • Financial records and processing
  • Budgeting
  • Lead development
  • Sales
  • Creative problem solving
  • Territory Sales Experience
  • Cold calling
  • Results-oriented
  • CRM Systems

Work Experiences

  • Assisted management in weekly inventory checks.
  • Addressed dietary concerns for guests.
  • Assisted management in weekly inventory checks and restocking processes, ensuring smooth operation during peak hours.
  • Boosted customer satisfaction scores by 50%.
  • Helped customers with take-out orders.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Assisted bar manager in redesigning the cocktail menu.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Created multi-threaded admin web applications based on program.
  • Actively listened to guest preferences.

Summaries

  • Adept at creating innovative cocktail menus.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • System are well-understood.
  • Contributed to a 55% growth in beverage sales.
  • Accomplished Waiter/Bartender.
  • Knowledgable in a variety of design and testing methodologies.
  • Consistently contributed to sales growth.
  • Awarded Employee of the Year for exemplary service.
  • Built long-term relationships with repeat business growth of 23%.
  • Dining Room Attendant with 16 years of experience working in a food service environment.

Accomplishments

  • Led a team of 18 in a busy bar environment during standard, maintaining quality service for over 4 customers.
  • Collaborated with team of 16 in the development of category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Boosted sales of high-margin items (like top-shelf liquors) through strategic upselling, raising average ticket totals by 59%.
  • Coordinated with kitchen staff to handle dietary and allergy-specific food modifications, resulting in zero complaints from affected guests during category.
  • Participated in a staff training program that improved the team's upselling techniques, raising revenue from package deals by 25%.
  • Optimized inventory management by analyzing sales trends and contributing to a 50% reduction in stock shortages during peak seasons.
  • Played a key role in updating the bar's drink menu, resulting in an 77% uptick in overall customer ordering.
  • Implemented a new cash reconciliation protocol, reducing discrepancies and improving cash management accuracy by 29%.
  • Assisted in crafting unique, signature cocktails that tied into the restaurant's seasonal menu theme, raising drink sales during framework by 22%.

Affiliations

  • Participated in a food inventory management and cost control workshop offered by procedure in 2021.
  • Attended annual Alcohol Law and Policy Conference in Denver, gaining insight into regulatory compliance in serving alcohol.
  • Worked with the Lakeside Partners Top Chefs Program, gaining insight into mixing premium ingredients for cocktail menus.
  • Collaborated with the Local Hospitality Association to organize charity dinners, successfully managing food and beverage operations.
  • Collaborated with the Restaurant Marketing & Sales Association on integrating promotions for large-scale event catering.
  • Participated as a volunteer at the initiative in 2019, contributing to high-volume service coordination.
  • Volunteered at local food banks and community kitchens, practicing high-volume customer service in challenging environments.
  • Obtained certification in Supervisory Skills for Restaurant Managers from initiative in 2017.
  • Completed a bartending course through method, receiving honors in alcohol inventory protocols.
  • Graduated from Northwind's Bar & Beverage Management program, specializing in high-volume service techniques.

Certifications

  • Mixology Certification from procedure
  • Conflict Resolution Skills in Hospitality Certification
  • OSHA Food Safety and Sanitation Certification
  • ABC Liquor License Manager Certification
  • Wine and Spirits Education Trust (WSET) Level 2 Award in Wines and Spirits
  • Certified Specialist of Spirits (CSS) - category
  • Food Protection Manager Certification Program (ANSI-accredited)
  • National Restaurant Association's Certified Restaurant Server (CRS)
  • Alcohol Awareness Program, state-certified by Arizona
  • National Bartenders Association Certification

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