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Skills

  • Proficient in 10-key
  • Business loan documentation
  • Team Leadership
  • Team training and development
  • MS Office
  • Team management
  • Financial product knowledge
  • Business operations
  • Experian Transact SM
  • Collaboration with compliance departments

Work Experiences

  • Assisted in resolving escalated customer complaints.
  • Achieved results within 2021 time frame.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved an 76% improvement in overall profitability.
  • Successfully closed an average of 7 loans every month.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Addressed loan payment schedule concerns.
  • Addressed issues regarding improper documentation.
  • Aided senior credit officers in the processing of complex loan applications.

Summaries

  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Assistant Banking Officer with a strong focus on client loan product customization, driving a 58% increase in loan approval rates and personalized loan strategies for diverse clients.
  • Achieved 63% more accurate loan approvals.
  • Assistant Banking Officer skilled in cross-department collaboration.
  • Accomplished Assistant Banking Officer.
  • Achieved faster client turnaround.
  • Achieved 57% growth in loan applications.
  • Within Banking and Financial Services, senior Assistant Banking Officer and outstanding performer in team leadership and budget management.
  • Achieved a 78% improvement in credit accuracy.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with team of 8 in the development of initiative.
  • Collaborated with multiple departments to introduce a CRM software solution, reducing client onboarding time by 46%.
  • Performed quarterly portfolio reviews to refine lending strategies, maintaining a delinquency rate below industry average for one year.
  • Led successful cross-functional collaboration with the fraud prevention team, reducing identified fraud cases by 51%.
  • Supported the enhancement of digital banking initiatives, resulting in a 53% increase in mobile banking adoption within 18 months.
  • Identified high-risk loans and implemented credit risk analysis strategies, reducing loan default rate by 32% over 18 months.
  • Implemented a revised customer onboarding process that drove a 79% increase in customer satisfaction ratings.
  • Orchestrated interdepartmental AML training, improving compliance awareness and reducing transaction-related violations by 22% over two years.
  • Documented and resolved framework which led to process.
  • Conduced credit evaluations and implemented credit risk mitigation procedures, reducing non-performing loans (NPL) by 41%.

Affiliations

  • International Council of Nurses
  • Committee participant, Bank Compliance Association (BCA) – Regulatory Compliance Workshops
  • Society of Human Resource Management
  • Member, American Bankers Association (ABA)
  • Member, Young Bankers Division of the State Bankers Association 2020
  • Affiliate, National Automated Clearing House Association (NACHA)
  • Member, National Association of Government Guaranteed Lenders (NAGGL)
  • Member, Loan Syndications and Trading Association (LSTA)
  • Banking Associate, Institute of International Bankers (IIB)
  • Voluntary participant, Financial Literacy Council Columbus, promoting educational workshops

Certifications

  • Certified Anti-Money Laundering Specialist (CAMS)
  • Certified Bank Auditor (CBA) - Institute of Internal Auditors (IIA)
  • CompTIA Network+
  • Fiduciary and Trust Management Professional Certification (FTMA)
  • Chartered Banking Professional (CBP)
  • Professional Risk Manager (PRM) - PRMIA
  • Certified in Risk and Information Systems Control (CRISC)
  • Financial Modeling & Valuation Analyst (FMVA) - Corporate Finance Institute
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)

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