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Skills

  • MS Office
  • Project schedule management
  • Application performance monitoring
  • Incident prioritization and resolution
  • Legacy application modernization
  • Data validation protocol design
  • Regulatory compliance
  • Agile project methodology
  • Backlog prioritization with product managers
  • Product development

Work Experiences

  • Collaborated with stakeholders to develop business processes.
  • Conducted gap analysis on enterprise software, recommending tools that enhance inter-departmental communication.
  • Assisted in cloud migration of key applications, contributing to a 39% improvement in uptime across Atlanta.
  • Analyzed system bugs and coordinated with developers to execute patches that reduced incidents by 58%.
  • Achieved a 49% improvement in user satisfaction ratings.
  • Conducted performance tuning.
  • Assisted with due diligence, contracting, and valuation during the acquisition process.
  • Documented procedures and business processes and disseminated information to the right people.
  • Went over performance benchmarks and came up with metrics to track in the future.
  • Achieved a 53% reduction in issue resolution times.

Summaries

  • Achieved a 50% decrease in project completion times.
  • Achieved a $3 reduction in operational costs.
  • Advanced expertise in SQL and business intelligence reporting, delivering solutions that reduce report generation time by 14 hours per month.
  • Application Systems Analyst who is rational, critical-thinking, and has 8 years of experience enhancing organizational operations through information systems solutions.
  • Advanced expertise in SQL.
  • Achieved annual cost savings of $9.
  • Achieved measurable efficiency improvements of up to 69%.
  • Achieved a 15% increase in overall system uptime.
  • Application Systems Analyst with extensive experience setting up hardware and software components for initiative users.
  • Proven track record of translating specific business objectives such as growth and efficiency into new system designs.

Accomplishments

  • Led the legacy application modernization project, successfully transitioning 6 applications within 6 months, improving functionality and security standards.
  • Initiated a system migration project that standardized application environments, reducing deployment errors by 57% across departments.
  • Redesigned the database schema which optimized query response times by 22% and reduced system load by 9.
  • Collaborated with developers to build and implement user-friendly interfaces in Asana, enhancing user adoption by 29%.
  • Reported on application performance metrics and user behavior to executive leadership, contributing to a 75% improvement in system enhancements prioritization.
  • Collaborated with stakeholders to define critical success metrics for new system implementations, achieving 29% of the targeted performance improvements.
  • Worked with sales to gather critical user requirements, translating insights into functional system designs that improved data processing efficiency by 58%.
  • Conducted root-cause analysis on recurring system issues, reducing reoccurring errors by 54%.
  • Streamlined the incident management process, reducing average resolution time for application issues from 15 hours to 9 hours.
  • Led a cross-departmental initiative to audit and consolidate application data, which improved data accuracy for reporting by 20%.

Affiliations

  • Freemason
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Business Analytics and Information Systems Association
  • Association for Professionals in Business Management (APBM)
  • SQL Server Professionals Network
  • International Association of Software Architects (IASA)
  • National Association of Social Workers
  • CIO Association of America
  • Enterprise Architecture Professional Group

Certifications

  • McAfee Certified Data Analyst (2015)
  • Certified ScrumMaster (CSM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • ITIL Foundation Certification
  • Certified in the Governance of Enterprise IT (CGEIT)
  • AWS Certified Solutions Architect – Associate
  • CompTIA Security+
  • CompTIA A+ Technician
  • Project Management Professional (PMP)

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