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Skills

  • Mat board cutting and selection
  • Operational improvement
  • Frame assembly techniques
  • Custom frame design
  • Color matching techniques
  • Supervision
  • Handling delicate/sensitive art pieces
  • Cold press proficiency
  • Blueprint mastery
  • Safety procedures

Work Experiences

  • I'm making follow-up phone calls.
  • Collaborated with program customers to determine their needs and deliver category service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Awarded ITIL for advanced conservation framing techniques.
  • Boosted sales of custom frames by 43% in 2019.
  • Achieved a 74% repeat business rate.
  • Assessed artwork pricing and appraised value for custom frames, enhancing the value proposition for clients aiming to showcase high-value collections.
  • Achieved annual savings of $15.
  • Achieved a 44% on-time delivery rate.
  • Achieved a customer service rating of 32%.

Summaries

  • Consistently delivers elegant solutions.
  • Committed Custom Framer with a keen eye for art preservation.
  • Within Construction, senior Custom Framer and outstanding performer in strategic planning and process improvement.
  • Dedicated to learning, growing, and succeeding in Construction.
  • Capable Custom Framer with deep knowledge of the art world.
  • Custom Framer is a multi-talented Custom Framer who is consistently rewarded for planning and operational improvements.
  • Accomplished Custom Framer with a talent for repurposing and retrofitting frames for galleries, extending frame lifespans by 25%. Demonstrates a deep understanding of conservation methods to ensure long-lasting value for collectors.
  • Committed to reducing environmental impact.
  • Achieved Excellence Award for innovative designs.
  • Client-driven Custom Framer.

Accomplishments

  • Resolved customer concerns with framing orders through effective communication, leading to a 34% improvement in satisfaction ratings.
  • Negotiated with vendors to secure premium-quality framing materials at discounted rates, saving the company $185,000 annually.
  • Developed training sessions for eco-friendly material selection, improving company-wide sustainability efforts and reducing production costs.
  • Recognized by initiative for achieving a client satisfaction score of 36% in custom framing services.
  • Developed emergency repair protocol that allowed for fast turnaround on rush jobs, securing repeat business from 4 key accounts.
  • Conducted quality control on all outgoing frames, achieving a reduction in customer returns by 22%.
  • Curated unique designs for high-end clients, leading to a 51% increase in word-of-mouth referrals.
  • Demonstrated advanced custom framing techniques during in-store events that increased walk-in appointments by 53%.
  • Streamlined communication between frame production and sales teams, reducing order errors by 67%.
  • Increased use of recycled materials in framing, reducing environmental impact by 59% over 2024.

Affiliations

  • Custom Framing Network
  • American Marketing Association
  • Toastmasters
  • National Association of Professional Organizers (NAPO)
  • Professional Picture Framers Association (PPFA)
  • Society of Gilders
  • American Alliance of Museums (AAM)
  • Visual Artists and Galleries Association (VAGA)
  • Design Management Institute (DMI)
  • International Association of Professional Art Advisors (IAPAA)

Certifications

  • Certified Woodworking and Frame Construction Expert
  • Salesforce
  • ServSafe
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Woodworking & Frame Construction Workshop Certification
  • LEED Framing and Materials Accreditation - 2020
  • Repair and Retrofitting of Historic Frames Certification
  • Advanced Conservation Framing Certification - Cedar Works
  • 3D Artwork and Frame Display Specialist Certificate

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