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Skills

  • Employee scheduling
  • Budgets
  • Organized
  • Promotional support
  • MS Office proficient
  • Calendaring
  • High-end fashion knowledge
  • Display design
  • Superior communication skills
  • Active listening

Work Experiences

  • Provided product and service information to customers.
  • Solved
  • Ensured
  • Translated for the entire 5-person team in order to meet the needs of Mandarin-speaking customers.
  • Expressed gratitude for the business and invited and encouraged customers to return.
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Got better.
  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Attended 5 team meetings to express my concerns and provide constructive feedback to others each month.
  • Completed an average of 11 transactions in a timely manner each day.

Summaries

  • Flexible
  • Articulate
  • Reliable Customer Service Representative with extensive experience in high-pressure sales and account management situations.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success.
  • Quality Assurance Representative with 4 years of successful client relations and project management experience.
  • Ambitious
  • Innovative
  • Having an unrivaled commitment to customer service.
  • Strengths in risk assessment and stakeholder engagement backed up by Customer Service training.

Accomplishments

  • Reduced post-release defect rate by 61% through rigorous boundary value and equivalence class testing.
  • Identified and eliminated 3 critical performance bottlenecks, resulting in an overall productivity increase of 54%.‎
  • Achieved status as one of 10 top sales performers in the region comprised of 7 stores.
  • Improved customer satisfaction score by 72% by conducting thorough defect analysis and addressing functionality gaps before product launch.
  • Automated 18% of regression testing efforts, reducing team workload and shortening feedback loops from several months to 18 months.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Formulated and executed end-to-end product validation strategies, identifying 2 key areas for improvement and ensuring maximum compliance with standards.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Designed and optimized automated testing scripts, reducing manual testing time by 63%.‎
  • Ensured compliance of software and practices with ISO 9001 through 18 routine audits, resulting in 19% fewer non-conformances in 2015.

Affiliations

  • Scrum.org - Professional Scrum Master (PSM) Certification achieved in 2020
  • Information Systems Audit and Control Association (ISACA) - Certified Information Systems Auditor (CISA) since 2017
  • Project Management Institute (PMI) Member
  • International Council of Nurses
  • Rotary International
  • Test Automation and Performance Testing Community (TAPTC) - Leadership Team
  • Professional Association for Testing and Quality Assurance (PATQA) - Board Member
  • Association for Software Testing (AST) – Active Member
  • American Society of Safety Professionals
  • Global Testing & Automation Group - Member since 2015

Certifications

  • Advanced Test Automation Engineer (ATAE) - Cedar Works
  • Continuous Delivery & DevOps Foundation Certification Brightline
  • ISTQB Agile Tester Extension
  • Project Management Professional (PMP)
  • ServSafe
  • Sales Manager Certificate
  • Certified Public Accountant
  • Certified Automation Professional (CAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – 2016

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