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Skills

  • Database management
  • Strategic planning
  • Lead generation and prospecting
  • Multilingual customer support
  • Client Onboarding and Integration
  • Trained in consumer marketing
  • New business development
  • Key account management
  • Customer relationship management (CRM) software proficiency Salesforce
  • Solution selling

Work Experiences

  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Used consultative techniques to overcome objections and close sales by asking probing questions.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Cut the past year spending by 11% by using Tableau to create effective budgets.
  • Hired 7 sales representatives over a three years period.
  • Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Hired, supervised, and coached 2 employees on sales strategies to maximize performance.

Summaries

  • Persuasive brand imaging has a proven track record of growing network connections.
  • Clear understanding of performance reporting and workflow optimization as well as performance reporting training.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Sales Manager with over 15 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Proven ability to manage sales processes and service accounts on a regular basis to increase revenue.
  • Bilingual Sales Service Representative is a multi-talented Bilingual Sales Service Representative who is consistently rewarded for planning and operational improvements.
  • Achieved success across Power BI.
  • Successful Bilingual Sales Service Representative with a passion for leading sales teams to new heights in revenue.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished bilingual sales strategist.

Accomplishments

  • Monitored bilingual customer feedback, leading to a 22% product improvement and subsequent increase in satisfaction ratings.
  • Developed and shared bilingual sales playbooks, increasing new-hire success rates by 46% during their first 18 months.
  • Implemented innovative cross-selling strategies across Miscellaneous-specific products, leading to revenue growth of 71% in the Atlanta market.
  • Served as the primary point of contact for 13 accounts, maintaining a 57% customer retention rate through effective bilingual communication.
  • Delivered bilingual product presentations that boosted average order size by 21% among corporate clients.
  • Partnered with international sales teams to maximize cross-border relationships, closing deals worth $13 in revenue.
  • Collaborated with team of 16 in the development of metric.
  • Improved team performance by 30% after introducing new protocols for bilingual client outreach and follow-up.
  • Coordinated multicultural trade shows, which led to a 36% increase in sales-assisted marketing qualified leads.
  • Co-developed forecasting models for bilingual sales teams, reducing unexpected inventory shortages by 63%.

Affiliations

  • National Business Development Association
  • Professional Sales & Language Communication Group (PSLCG)
  • Society of International Business Negotiators
  • Project Management Institute
  • Rotary International
  • Multilingual Customer Experience Leaders Network
  • American Translators Association (ATA) – Business & Sales
  • Association of Sales Professionals for Bilingual and Multicultural Markets (ASPBM)
  • American Marketing Association
  • Certified Multilingual Business Consultant (CMBC)

Certifications

  • Sales Coaching and Leadership by QuickBooks
  • Marketing Automation Specialist Certification
  • Certified International Sales Manager
  • Certificate in Strategic Sales Management
  • Certified Sales Leadership Professional (CSLP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Sales and Marketing by initiative
  • Certified Public Accountant
  • Marketing Automation and Analytics Certification
  • CompTIA A+ Technician

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