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Skills

  • Vendor relationship management
  • Discounting strategies for aging stock
  • Customer retention strategies
  • Communications
  • Forecasting used vehicle supply
  • Team building
  • Driving business growth
  • Problem resolution
  • Managing retail build outs
  • Customer service excellence

Work Experiences

  • Worked with internal staff and customers to improve store operations and respond to customer concerns quickly.
  • Aligned extended warranty sales with most-purchased models.
  • Achieved results within 8 months.
  • Increased sales by making merchandising and promotional changes.
  • Achieved a 70% reduction in vehicle turnover time.
  • Hired, trained, supervised, and motivated a team of 14 retail professionals to provide each guest with knowledgeable and prompt service.
  • Planned and updated work schedules to ensure that anticipated business needs were met to the best of my ability.
  • Achieved a 73% increase in online inquiries.
  • Achieved $13 yearly savings.
  • Responded to customer inquiries and delivered appropriate information after thoroughly researching issues.

Summaries

  • Professional with strategic planning and client relations talents who is honest and punctual.
  • Qualified in staff management by evaluating sales performance on a regular basis, maintaining accountability, and overseeing inventory management.
  • Ability to recognize method issues and integrate initiative solutions to achieve metric.
  • Proficient in promoting category by leveraging cross-functional collaboration and performance reporting knowledge.
  • Customer service-oriented professional with a positive attitude and client relations and project management abilities.
  • System and metric have a proven track record.
  • Used Car Inventory Manager is a hardworking and dependable Used Car Inventory Manager who excels at workflow optimization and performance reporting.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Supervisor with 6 years of experience guiding high-potential employees.
  • Used Car Inventory Manager is a smart Used Car Inventory Manager who is committed to providing excellent customer service and engagement.

Accomplishments

  • Introduced a customized CRM solution that enabled 58% faster coordination between sales and finance, reducing deal closure time by 18 days.
  • Renegotiated supply contracts with major auction providers, lowering acquisition costs by 78% for certified pre-owned models.
  • Transitioned the dealership to cutting-edge inventory management software (ServiceNow), reducing data entry time by 18 hours weekly and resulting in more predictable sales trends.
  • Planned and executed monthly vehicle audits, which reduced inventory discrepancies by 46% and ensured compliance with financial protocols.
  • Optimized trade-in evaluation techniques through Tableau, resulting in a 33% increase in customer-satisfaction ratings and a 52% increase in trade-in volume.
  • Designed and executed end-of-quarter inventory clearance promotions that reduced aging stock by 59% and increased dealership traffic by 74% over the same period from the previous year.
  • Implemented analytical dashboards for tracking inventory KPIs, enabling faster decision-making and increasing overall inventory turnover by 59%.
  • Negotiated favorable terms with key vehicle wholesalers, resulting in a reduction of procurement costs by 41% and an increase in margins on used cars by 40%.
  • Reduced wholesale losses by 64% through effective negotiation with auction houses and eliminating low-margin sources of vehicle procurement.
  • Developed by-weekly audit processes that corrected inventory reporting errors by 40%, leading to more accurate financial projections.

Affiliations

  • Member of the National Independent Automobile Dealers Association (NIADA) since 2023
  • Certified by the Vehicle Distribution and Logistics Leadership Program (VDLLP) in streamlining dealership logistics
  • Certified Inventory Management Specialist with the Association for Asset Management Professionals (AMP) in 2015
  • Presented at the Digital Dealer Conference & Exposition on the topic of data-driven inventory control in 2024
  • Regular attendee of the National Remarketing Conference for innovative practices in vehicle resale and stock reduction
  • Trained and certified in advanced vehicle reconditioning through NCM Associates' Dealer Institute in 2020
  • Highly active in the Association for Supply Chain Management (ASCM), completing coursework in demand forecasting and supply efficiency
  • Active participant in local Chamber of Commerce events to build partnerships with potential vendors and clients
  • Completed the Vendor Contract Negotiation and Savings Program through Brightline to refine vendor partnership strategies
  • Completed coursework in Business Analytics and Data Visualization through category, focusing on dealership inventory data

Certifications

  • Auto Dealer Executive Course from the National Automobile Dealers Association (NADA)
  • Apple Certified Associate (ACA)
  • Association for Project Management (APM)
  • Certified Automotive Fleet Specialist (CAFS) from the Automotive Fleet & Leasing Association (AFLA)
  • Certification in Sales Forecasting and Demand Planning from the Institute of Business Forecasting & Planning (IBF)
  • Dealership Compliance Specialist (DCS) Certification from the Dealer Compliance Association
  • Certification in Automotive Sales & Leasing from category
  • Used Car Sales Management Certification from procedure
  • Quality Vehicle Management Certification from program
  • Cisco Certified Network Associate (CCNA)

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