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Skills

  • Credit and collections
  • Cross-functional team collaboration
  • Shipping logistics
  • Excellent multi-tasker
  • Retail expert
  • Typing speed 16 WPM
  • Process improvement
  • Organized
  • Customer experiences
  • Loss prevention

Work Experiences

  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Developed a reputation for punctuality and hard work.
  • Responded to customer calls in a timely and professional manner.
  • Replaced out-of-stock items with new Salesforces to satisfy dissatisfied customers.
  • Answered 2 phone calls per the past year to assist customers.
  • Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.
  • Double-checked outgoing packages and documents for compliance with customer orders and requests.
  • Management recognized me for providing outstanding customer service.
  • Used active listening and communication skills to engage customers and determine how to best provide assistance.
  • Kept the system and program areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • A self-motivated individual who is always willing to go the extra mile to ensure that the job is completed correctly.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Customer Order Specialist with data analysis and project management abilities.
  • Always looking for new ways to improve the order and delivery process.
  • Friendly and dependable customer service representative with experience meeting sales targets in high-end merchandise settings.
  • Strong technical skills and experience in team leadership.
  • Professional in retail sales with experience in product placement and merchandising.
  • Offering 17 years of experience and eager to join Beacon Labs in a dynamic, growth-oriented position in a fast-paced environment.
  • In a 100% commission sales environment, Customer Order Specialist was extremely successful in meeting daily, weekly, and monthly sales goals.
  • Student pursuing a Retail degree who is eager to contribute developed knowledge in the role of Customer Order Specialist.

Accomplishments

  • Resolved product issue through consumer testing.
  • Resolved over 14 inquiries weekly, maintaining a 98% first-call resolution rate for product-related issues.
  • Collaborated with team of 3 in the development of system.
  • Ensured compliance with company SLAs, maintaining a 72% success rate in order fulfillment and service delivery.
  • Reduced customer churn by 43% within three years through proactive follow-ups and issue resolution.
  • Led a special project to redesign the order processing workflow, reducing errors by 70% and improving overall client satisfaction.
  • Ensured seamless coordination between sales and distribution departments, resulting in a 25% improvement in order lead time.
  • Optimized delivery schedules, contributing to a 62% reduction in shipping costs while ensuring timely delivery.
  • Led coordination between sales, finance, and warehouse departments, minimizing delays and improving cross-functional workflow by 85%.
  • Utilized CRM software to track order statuses and customer interactions, reducing response time to escalated issues by 19%.

Affiliations

  • Member, Customer Service Education Foundation Advocate Program 2020 – 2017
  • Co-creator, Customer Feedback & Sentiment Analysis Consortium 2019
  • Co-Chair, Customer Relationship Management User Group (CRMUG) Portland, spearheading training initiatives for CRM platform optimization
  • Member, International Institute of Business Analysis (IIBA) with a focus on data-driven decision-making 2015 – Present
  • Affiliate, Professional Association for Customer Engagement (PACE) 2024 – 2015
  • Volunteer, Local Chapter of Customer Experience Professionals Association (CXPA) 2018 – 2015
  • Active Member, Association for Supply Chain Management (ASCM) – 2019-Present
  • Lead Facilitator, Monthly CRM Proficiency Workshop Series, focusing on advanced CRM functionalities 2018 – 2015
  • Attendee, Annual Customer Support Performance Conference 2016
  • Member, National Customer Service Association (NCSA), 2020-Present

Certifications

  • Certified ERP Specialist - system
  • Logistics & Supply Chain Management Certification - initiative
  • Certified Public Accountant (CPA)
  • Certified E-Commerce Specialist - procedure
  • American Academy of Financial Management (AAFM)
  • HubSpot Customer Service Software Certification - HubSpot
  • First Aid/CPR
  • Salesforce
  • Project Management Professional (PMP)
  • SAP Certified Application Associate

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