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Skills

  • Display design
  • Documentation creation
  • Contract negotiation
  • Administrative support
  • Employee training
  • Communications
  • Cross-functional team collaboration
  • Continuous process improvement
  • MS Office proficient
  • Customer satisfaction

Work Experiences

  • Developed a reputation for punctuality and hard work.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Saved money by developing functional solutions to procedure problems.
  • Assisted customers in choosing and customizing available items to meet their specific needs.
  • Learned workflow optimization and performance reporting to help with office needs.
  • Reviewed customer requests, answered questions, and defined specifications before completing orders.
  • Kept my procedure knowledge up to date by doing risk assessment and performance reporting.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Summaries

  • Motivating leader who has built and managed method teams in the past.
  • Communicative and team-oriented, with QuickBooks expertise.
  • Ability to communicate account compliance requirements to sales and shipping departments.
  • Dedicated to exceeding sales targets.
  • Sales, recruiting, and people management are among his specialties.
  • A self-motivated individual who is always willing to go the extra mile to ensure that the job is completed correctly.
  • Customer Order Specialist and team leader with 13 years of experience in program settings.
  • Experience with inventory management and merchandising.
  • Successful Assistant Store Manager with 14 years of retail management experience.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Analyzed performance metrics for over 2 accounts, creating personalized action plans that improved customer satisfaction by 46%.
  • Led a special project to redesign the order processing workflow, reducing errors by 70% and improving overall client satisfaction.
  • Ensured seamless coordination between sales and distribution departments, resulting in a 25% improvement in order lead time.
  • Proactively monitored outstanding orders, decreasing delayed shipments by 42% through continuous supplier communication.
  • Reduced return rates by 48% by closely monitoring product feedback and enhancing post-order communication with customers.
  • Partnered with the quality assurance department to identify recurring issues, leading to a 35% reduction in defective product shipments.
  • Achieved status as one of 16 top sales performers in the region comprised of 9 stores.
  • Consistently exceeded monthly KPIs by handling 12 customer orders while maintaining a 19% satisfaction score.
  • Implemented customer feedback into operational improvements, driving customer loyalty and reducing complaints by 84%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Co-creator, Customer Feedback & Sentiment Analysis Consortium 2019
  • Member, National Customer Service Association (NCSA), 2020-Present
  • Certification, Certified Order Fulfillment Specialist (COFS) 2015
  • Co-Chair, Customer Relationship Management User Group (CRMUG) Portland, spearheading training initiatives for CRM platform optimization
  • Volunteer, Local Chapter of Customer Experience Professionals Association (CXPA) 2018 – 2015
  • Member, Customer Service Education Foundation Advocate Program 2020 – 2017
  • Panelist, Regional Backorder Management & Solutions Event hosted by ASCM 2018
  • PMP Certification, Project Management Institute (PMI) 2022 for process improvement initiatives
  • Mentor, Women in Customer Service Leadership Program 2017 – Present
  • Committee Member, CRM Software User Group, contributing to data-backed decision-making tools 2024 – 2015

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Customer Retention Specialist (CCRS) - 2022
  • First Aid/CPR
  • Certified Post-Sale Service Professional - initiative
  • Certified ERP Specialist - system
  • Ecommerce Operations Specialist Certification - Cedar Works
  • Google Data Analytics Professional Certificate (2016)
  • Certified Order Management Specialist (COMS) - Summit Group
  • American Academy of Financial Management (AAFM)
  • Microsoft Office Specialist (MOS)

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