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Skills

  • Case performance evaluations
  • Data-driven decision making
  • Trauma recovery
  • Complaint escalation reduction
  • ICD-9 forms
  • Effective communication with diverse teams
  • Sanitation
  • Strong clinical judgment
  • Acute care expertise
  • Client relationship management

Work Experiences

  • Analyzed intricate client data.
  • Achieved a 31% reduction in client churn.
  • Championed case management efficiency projects, cutting redundant processes and increasing overall output by 32% within several months.
  • Recorded details about all therapies, including system and standard to keep patient charts up to date.
  • Oversaw 3 nurses and nursing activities in a 6-bed hospital, providing comprehensive nursing guidance and ensuring high levels of patient satisfaction and care.
  • Updated patient charts with data such as medications using Microsoft Excel in order to keep records current and support accurate treatments.
  • Achieved a 92% client satisfaction rating.
  • Administered various therapies and medications in accordance with physician orders and treatment plans.
  • Acted quickly in situations that threatened the unit's safety and security, implementing crisis prevention interventions to control and de-escalate the situation.
  • Assessed and restructured case portfolios, identifying and closing high-risk cases within 18 months.

Summaries

  • Adaptable case manager capable of driving case resolution success across diverse teams, implementing workflow optimizations that led to 41% improvement in client satisfaction.
  • Focused on advancing expertise in performance reporting while fostering innovation.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Achieved high-risk case closures within 18 months.
  • Within Miscellaneous, senior Corporate Case Manager and outstanding performer in quality assurance and client relations.
  • Proven track record of using critical thinking, analysis, and medical knowledge to provide exceptional care in high-pressure situations.
  • With expert healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment, this person is team-oriented and dependable.
  • Achieved a 21% increase in retention within 18 months.
  • Adept at developing client retention strategies.

Accomplishments

  • Documented and resolved initiative which led to program.
  • Participated in the restructuring of case documentation processes, shortening resolution cycles by 3 days.
  • Identified and escalated high-priority disputes, preventing potential legal actions and resulting in $2 savings.
  • Led a training program for new hires that reduced their time to case readiness by 68%.
  • Facilitated executive training on dispute resolution mechanisms, resulting in a 63% drop in escalations.
  • Implemented multi-lingual support options, leading to a 24% increase in international client satisfaction.
  • Collaborated with legal and compliance teams to resolve 16 complex cases without litigation.
  • Initiated cross-functional collaboration between finance and legal departments to resolve 10 corporate cases efficiently.
  • Managed a team of 6 case management professionals, maintaining a 98% resolution rate across several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Social Workers (NASW) – Corporate Case Management Chapter
  • American Association for Patient Access (AAPA)
  • Healthcare Compliance Association (HCCA)
  • Institute of Legal Case Managers
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Corporate Legal Operations Consortium (CLOC)
  • National Case Management Network of Canada (NCMN)
  • Jaycees
  • Rotary International

Certifications

  • Google Certified Professional Cloud Architect
  • Accredited Case Manager (ACM) by American Case Management Association (ACMA)
  • Certified Customer Experience Professional (CCXP)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Certified Information Privacy Professional (CIPP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Workplace Diversity and Inclusion Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Data-Driven Decision-Making in Case Management Certification

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