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Skills

  • Well visit procedures
  • Adaptability in Fast-paced Environments
  • Insulin medication assistance
  • Client portfolio restructuring
  • Compliance and regulatory risk analysis
  • Medication administration
  • Corporate case review management
  • Complaint escalation reduction
  • Sanitation
  • Document preparation for legal cases

Work Experiences

  • Achieved a 92% client satisfaction rating.
  • Oversaw and managed 18 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Assessed and restructured case portfolios.
  • Medication and IV administration, catheter insertion, and airway management were among the interventions I implemented.
  • Physical assessments, medication, and chronic disease management were all part of my care for home health patients.
  • Conducted ongoing assessments to assess mental health needs and collaborated with a multidisciplinary team to create, implement, manage, and modify individualized care plans.
  • Took part in educational activities such as the implementation of evidence-based practice projects, nursing competency development, and nursing simulation activities.
  • Aligned case strategies to reduce compliance risks.
  • Oversaw nursing activities for 5 departments at a 7-bed hospital with 18+ employees, advising nurses on how to provide excellent patient care and satisfaction.
  • Co-facilitated interviews for new hires, identifying top talent and improving overall team competencies by 54%.

Summaries

  • Achieved a 67% successful closure rate.
  • Dedicated, hardworking, and experienced framework Registered Nurse with experience in patient care, medication monitoring, and treatment management.
  • Corporate Case Manager with 10 years of successful workflow optimization and vendor management experience.
  • Achieved a client satisfaction rate of 44% %.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • With expert healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment, this person is team-oriented and dependable.
  • Leader who prioritizes quality and efficiency.
  • During each shift, an attentive nursing professional provides a high level of care, patient assistance, and stakeholder engagement.
  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.
  • Achieved a 21% increase in retention within 18 months.

Accomplishments

  • Enhanced transparency in the client relationship by designing new case progress communication protocols.
  • Orchestrated a company-wide case closure initiative in 2020, achieving $12 in cost savings for corporate clients.
  • Documented and resolved initiative which led to program.
  • Developed a tailored client education campaign, reducing repetitive inquiries by 61% over the course of three years.
  • Facilitated executive training on dispute resolution mechanisms, resulting in a 63% drop in escalations.
  • Collaborated with team of 3 in the development of initiative.
  • Revised case reporting procedures, resulting in a 28% faster average case closure time.
  • Developed and facilitated a corporate-wide dispute resolution policy, resulting in fewer escalated cases and legal costs.
  • Successfully trained staff on the effective use of Tableau, boosting team productivity by 75%.
  • Created a workflow optimization framework, increasing efficiency by 67% and reducing rework.

Affiliations

  • Institute of Legal Case Managers
  • Project Management Institute
  • Corporate Case Managers Professional Group
  • American Medical Informatics Association
  • International Council of Nurses
  • Association for Conflict Resolution (ACR)
  • National Case Management Network of Canada (NCMN)
  • Corporate Risk and Insurance Management Society
  • Association for Talent Development (ATD) – Organizational Case Management Series
  • International Association of Professional Case Managers (IAPCM)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Data-Driven Decision-Making in Case Management Certification
  • Certified Healthcare Financial Professional (CHFP)
  • Certified Organizational Change Management Professional (OCMP)
  • Six Sigma Black Belt Certification
  • CompTIA A+ Technician
  • Accredited Case Manager (ACM) by American Case Management Association (ACMA)
  • Certified Case Manager (CCM)
  • Online Business Management Certification from Summit Group
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)

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