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Skills

  • EMR / EHR
  • Infection control protocols
  • Case management
  • Improvement of care satisfaction scores
  • Companionship and emotional support
  • Chronic disease management
  • Behavioral and mental health knowledge
  • Handling of at-risk and high-risk patients
  • Outpatient care
  • Multidisciplinary team collaboration

Work Experiences

  • Achieved a 85% increase in positive patient feedback.
  • Actively participated in multidisciplinary team meetings.
  • Achieved full compliance with HIPAA standards.
  • Applied advanced knowledge of non-invasive observation techniques.
  • Actively participated in training sessions on new patient safety technology.
  • Addressed patient safety challenges.
  • Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations.
  • Assisted nurses with routine patient monitoring and care updates during shift changes which streamlined handover procedures, improving shift efficiency by 34%.
  • Agreed to work extra shifts and hours to maintain proper staffing and floor coverage during busy periods and holidays.
  • Allowed more focus on direct patient care.

Summaries

  • Demonstrating performance reporting and quality assurance expertise in a healthcare setting for 15 years.
  • Patient Safety Companion with 9 years of metric experience who is compassionate.
  • Patient Safety Companion with 18 years of successful risk assessment and process improvement experience.
  • ITIL certified
  • Individual who is proactive in providing high-quality patient-centered care.
  • With a commitment to specialized patient care, he is an expert in initiative and metric treatments.
  • Achieved 37% care improvement.
  • Costs were consistently reduced while profits were increased.
  • Assisting with technical nursing treatments, supporting diagnostic procedures, and accurately charting patient records are all skills that she possesses.
  • Achieved 4% data entry accuracy.

Accomplishments

  • Utilized Salesforce tools to monitor patient status and flag high-risk conditions for early intervention, improving patient safety indicators by 20%.
  • Resolved product issue through consumer testing.
  • Monitored and documented changes in patients' behavioral health conditions in the Electronic Health Records (EHR) system with 44% accuracy, ensuring up-to-date information for the care team.
  • Trained incoming staff on behavioral health intervention techniques, resulting in 23% improvement in patient behavior management efficiency.
  • Improved behavioral health patient de-escalation effectiveness by 83%, achieving greater patient and staff satisfaction.
  • Collaborated with Patient Safety Companion on a multidisciplinary team to solve patient safety challenges, resulting in a 58% improvement in patient outcomes.
  • Collaborated with clinical teams during multi-disciplinary rounds, contributing insights that helped reduce patient adverse events by 45%.
  • Completed accurate and timely real-time data entry on patient condition, achieving a 45% reduction in charting errors during 6 months.
  • Collaborated with nursing staff and physical therapists to ensure safe patient mobility, decreasing injury risk by 50% in three years.
  • Demonstrated outstanding time management by efficiently responding to urgent patient needs, lowering total response times by 45%.

Affiliations

  • National Alliance on Mental Illness (NAMI)
  • Patient Advocate Certification Board (PACB)
  • Association of Clinical Research Professionals (ACRP)
  • American Society for Healthcare Engineering (ASHE)
  • Lions Club
  • American Nurses Association (ANA)
  • American Association of Healthcare Risk Management (ASHRM)
  • Certified Mental Health Professional (CMHP)
  • Behavioral Health Professional Association (BHPA)
  • American Marketing Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Nonviolent Crisis Intervention Certification (CPI) 2016 Austin
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Therapeutic Recreation Specialist (CTRS) - 2020
  • Basic Life Support (BLS) for Healthcare Providers method 2020
  • Healthcare Provider CPR Certification Columbus 2018
  • Certified Wound Care Associate (CWCA) Denver 2021
  • Trauma-Informed Care Certification Northwind 2022
  • Certified Business Analysis Professional (CBAP)

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