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Skills

  • Handling of at-risk and high-risk patients
  • Improvement of care satisfaction scores
  • Compassionate care delivery
  • Outpatient care
  • Direct patient care
  • Behavioral and mental health knowledge
  • Effective communication with medical personnel
  • Accuracy in patient condition reporting
  • Dementia and Alzheimer's knowledge
  • Data entry

Work Experiences

  • Applied advanced knowledge of non-invasive observation techniques.
  • Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety.
  • Assisted in onboarding 17 new safety companions and coached them on best practices, speeding up orientation processes by 19%.
  • Did fun activities with patients, such as framework and metric, each 6 months to lift their spirits, improve their overall memory, and provide light entertainment.
  • Achieved a 55% decrease in fall risks.
  • Actively participated in training sessions on new patient safety technology.
  • Followed all company policies and provided hands-on nursing care to patients under the supervision of an RN.
  • Actively participated in multidisciplinary team meetings.
  • Adhered to a consistent 18 months-minute response time.
  • Anticipated patient needs.

Summaries

  • Achieved a data accuracy rate of 4%.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 22% improvement in patient feedback scores.
  • Achieved a 53% decrease in patient fall incidents.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Within Healthcare, senior Patient Safety Companion and outstanding performer in project management and vendor management.
  • Certified Nursing Assistant with 18 years of experience working in a hospital setting.
  • Patient Safety Companion with 18 years of successful risk assessment and process improvement experience.
  • Certified Nursing Assistant with extensive experience in patient care and administrative functions in hospitals.

Accomplishments

  • Recognized by hospital administration for implementing patient safety plans that reduced patient falls by 18% across 10 departments.
  • Reduced errors in patient data entry by 23% by implementing a new verification process in Tableau systems.
  • Collaborated with RNs and Physicians to identify high-risk patients, helping reduce fall incidents by 27% over a several months period.
  • Completed accurate and timely real-time data entry on patient condition, achieving a 45% reduction in charting errors during 6 months.
  • Demonstrated proficiency in medical terminology to facilitate accurate communication between clinical departments, improving overall patient care outcomes.
  • Collaborated with clinical teams during multi-disciplinary rounds, contributing insights that helped reduce patient adverse events by 45%.
  • Educated family members and visitors on hospital protocols, reducing unauthorized visitor interventions by 17% and increasing direct patient care availability.
  • Adhered to strict safety protocols during patient transfers, contributing to a reduction of patient and staff injuries by 66%.
  • Resolved product issue through consumer testing.
  • Improved behavioral health patient de-escalation effectiveness by 83%, achieving greater patient and staff satisfaction.

Affiliations

  • International Society for Quality in Health Care (ISQua)
  • Association for Computing Machinery
  • American Nurses Association (ANA)
  • National Alliance on Mental Illness (NAMI)
  • National Healthcare Safety Network (NHSN)
  • Toastmasters
  • Association for Patient Experience (AfPE)
  • Association of Information Technology Professionals
  • National Association of Psychiatric Health Systems (NAPHS)
  • Certified Patient Care Technician (CPCT) CPA

Certifications

  • Certified Wound Care Associate (CWCA) Denver 2021
  • CompTIA Security+
  • Patient Safety Executive Development Program Meridian 2021
  • Google Certified Professional Cloud Architect
  • Certified Medical Interpreter (CMI) Chicago 2022
  • Healthcare Provider CPR Certification Columbus 2018
  • Salesforce
  • Certified Behavioral Health Technician (CBHT) Ironclad Systems, 2019
  • Certified Hospice and Palliative Nursing Assistant (CHPNA) Phoenix 2021
  • Trauma-Informed Care Certification Northwind 2022

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