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Skills

  • Loss prevention management
  • Relationship building and retention
  • Staff management
  • Legal and accreditation standards adherence
  • Performance Improvement Programs
  • Policy and procedure development
  • Budget reduction with no compromise on care standards
  • Project oversight
  • Multidisciplinary team collaboration
  • Medical record system management

Work Experiences

  • Collaborated with local healthcare facilities to design streamlined admission and discharge procedures, reducing the average admission time by 69% hours.
  • Accelerated acclimatization to regulatory standards.
  • Assessed new technologies for memory care programs.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Collaborated with clinical and non-clinical teams.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Was in charge of a group of 10 pharmacy technicians.
  • Communicated with patients while maintaining the confidentiality of their medical information.

Summaries

  • Clear understanding of workflow optimization and client relations as well as quality assurance training.
  • Achieved savings through strategic resource allocation.
  • Achieved a 84% rise in family satisfaction.
  • Achieved 25% compliance.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • A gifted individual who speaks 12 languages fluently.
  • Achieved a 72% increase in family satisfaction.
  • Strengths in vendor management and team leadership backed up by Miscellaneous training.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Accomplished this within 2018.

Accomplishments

  • Analyzed resident incident reports and collaborated on corrective action plans, reducing incidents by 58% over 6 months.
  • Developed resident care optimization strategies, increasing care satisfaction ratings by 85%.
  • Partnered with healthcare stakeholders to introduce a new care model, improving patient outcomes by 24%.
  • Initiated a resident wellness program, increasing participation by 34% and improving health outcomes for residents.
  • Effectively onboarded 10 new staff members, improving role competency within 4 months of initial hire.
  • Implemented inventory tracking improvements for medical supplies, reducing shortages by 68%.
  • Led a regular staff training program that complied with system, ensuring 45% staff certification completion.
  • Worked with nursing staff to improve care coordination, reducing hospital transfers by 15 through more proactive care solutions.
  • Introduced a resident task force to improve dining satisfaction, increasing resident approval ratings by 44% within several months.
  • Facilitated communication between residents, families, doctors, and insurance providers, improving decision-making timelines by 17 days.

Affiliations

  • Association of Information Technology Professionals
  • Accreditation from the Accreditation Commission for Health Care (ACHC)
  • Healthcare Financial Management Association (HFMA)
  • National Gerontological Nursing Association (NGNA)
  • Association for Computing Machinery
  • American Marketing Association
  • Sigma Theta Tau International Honor Society of Nursing
  • Jaycees
  • Rotary International
  • Freemason

Certifications

  • ServSafe
  • ACLS (Advanced Cardiac Life Support) Certification
  • Certified Wound Care Nurse (CWCN)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Healthcare Risk Management Professional (CHRMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Public Accountant

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