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Skills

  • Software Implementation
  • Customer Query Resolution
  • Discrepancy resolution
  • Category equipment
  • Data accuracy verification
  • Relationship development
  • Digital record-keeping
  • Organization
  • Application error troubleshooting
  • Problem resolution

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Achieved daily target goals during peak seasons.
  • Achieved backlog reduction over 6 months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed and approved 4 applications per month with Jira, contributing to a 45% increase in overall department approval rate.
  • Created and modified programs to meet the needs of customers.
  • Communicated complex policy details to applicants, improving understanding and reducing follow-up calls by 45% after initial application.
  • Achieved this over 2021.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Collaborative professional with expertise in working with underwriting teams, reducing application discrepancies and shortening approval timelines by 82% days.
  • Application Processor who is self-motivated and has 6 years of warehouse data management experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Application Processor proficient in streamlining workflows, achieving a 71% reduction in errors, and optimizing turnaround times for consumer finance products.
  • Committed to training and mentoring, responsible for halving new hire onboarding times by creating effective learning materials and workflow guides.
  • Achieved a 82% reduction in errors.
  • Cut down approval time.
  • Aims to optimize workflows.
  • Application Processor is a technologically savvy and focused method with a strong background in advanced data management and troubleshooting.
  • Accomplished Application Processor.

Accomplishments

  • Met or exceeded performance benchmarks for application turnaround, achieving a 77% improvement in deadline compliance.
  • Managed high-volume application intake, processing up to 6 new submissions daily during peak season without decreasing accuracy or timeliness.
  • Coordinated between processing, underwriting, and customer service, ensuring seamless communication and reducing escalated cases by 51%.
  • Eliminated redundant processing steps, improving department throughput by 62%.
  • Documented and resolved method which led to category.
  • Improved application review efficiency by automating 18% of the document verification process, reducing manual errors and boosting processing speed.
  • Integrated customer feedback into the application processing system, helping to drive a 59% increase in applicant satisfaction.
  • Enhanced team training programs, resulting in a 62% improvement in accuracy among new hires.
  • Awarded ITIL for excellence in processing, with top marks in accuracy, speed, and adherence to policy.
  • Achieved 42% reduction in document retrieval time by refining digital record-keeping practices and implementing metadata tagging.

Affiliations

  • American Medical Informatics Association
  • American Society of Safety Professionals
  • American Institute of Certified Public Accountants (AICPA)
  • Financial Services Information Sharing and Analysis Center (FS-ISAC)
  • North American Process Excellence Summit member
  • Toastmasters
  • Mortgage Bankers Association (MBA)
  • Rotary International
  • Institute of Business Process Management (IPBM)
  • Society of Women Engineers

Certifications

  • First Aid/CPR Certified
  • Certified Information Privacy Manager (CIPM)
  • Certified Application Processor (CAP)
  • Certified Internal Auditor (CIA)
  • Certified Bank Auditor (CBA)
  • Certified Regulatory Compliance Manager (CRCM)
  • CompTIA A+ Technician
  • Risk Management Certification (RMC)
  • Six Sigma Green Belt Certification
  • Salesforce

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