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Skills

  • Delay reduction strategies
  • Problem resolution
  • Digital record-keeping
  • Supervision
  • New technology adaptation
  • Time management
  • Communications
  • Workflow Optimization
  • Accuracy improvement
  • Federal and state regulation knowledge

Work Experiences

  • Communicated complex policy details to applicants, improving understanding and reducing follow-up calls by 45% after initial application.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created a data map that connected source systems and warehouses.
  • Oversaw the delivery of metric project by category team, which resulted in standard.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 45% fewer flagged submissions.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Analyzed and approved 9 applications per month.
  • Collaborated with the compliance team to ensure applications adhered to newly introduced regulations, resulting in 33% fewer flagged submissions.
  • Achieved a 16% increase in completed applications while successfully reducing the average turnaround time by 21% days.

Summaries

  • Accomplished Application Processor proficient in streamlining workflows, achieving a 71% reduction in errors, and optimizing turnaround times for consumer finance products.
  • Achieved zero data-privacy breaches.
  • Achieved a 71% reduction in turnaround time.
  • Collaborative professional with expertise in working with underwriting teams, reducing application discrepancies and shortening approval timelines by 82% days.
  • Achieved a 82% reduction in errors.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Certified in notarization.
  • Application Processor is a technologically savvy and focused method with a strong background in advanced data management and troubleshooting.
  • Aims to optimize workflows.
  • Achieved a 75% accuracy rate.

Accomplishments

  • Successfully reduced overall processing times by 64% through the development and implementation of a streamlined, automated system for data entry.
  • Awarded ITIL for excellence in processing, with top marks in accuracy, speed, and adherence to policy.
  • Developed and enforced a consistent review process for outlier applications, improving decisions on complex cases by 73%.
  • Collaborated with compliance teams to ensure all applications adhered to local and federal regulations, reducing audit flags by 16%.
  • Optimized discrepancies reconciliation techniques, lowering unresolved application issues by 20% within one quarter.
  • Enhanced team training programs, resulting in a 62% improvement in accuracy among new hires.
  • Enhanced transparency of the application process by creating a detailed step-by-step guide for applicants, resulting in fewer inquiries and faster submissions.
  • Eliminated redundant processing steps, improving department throughput by 62%.
  • Resolved product issue through consumer testing.
  • Trained junior staff on system tools and application protocols, reducing onboarding time by 10 weeks.

Affiliations

  • Institute of Financial Operations (IFO)
  • North American Process Excellence Summit member
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Society for Human Resource Management (SHRM), interpreting regulations and compliance
  • National Association of Mortgage Processors (NAMP)
  • Certified Financial Services Auditor (CFSA)
  • Financial Services Information Sharing and Analysis Center (FS-ISAC)
  • Toastmasters
  • Certified Business Process Professional (CBPP)

Certifications

  • Certified Information Systems Auditor (CISA)
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Risk Management Certification (RMC)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Bank Auditor (CBA)
  • Salesforce
  • Certified Fraud Examiner (CFE)

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