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Skills

  • Travel planning
  • Data entry
  • Accounting familiarity
  • Documentation and control
  • Office administration
  • Records management
  • Social media knowledge
  • Credit and collections
  • Regulatory compliance
  • Filing and data archiving

Work Experiences

  • Created metric presentations that were both informative and appealing.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 4% reduction in the company's travel expenses.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Provided standard software support and training to the entire office, including troubleshooting and optimization.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $6.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Created a new data management system that reduced data retrieval time by 16%.

Summaries

  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Extensive data collection and extraction experience.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 9-person team.

Accomplishments

  • Assisted in establishing trust distribution policies that improved clarity and quality of service, reducing client disputes by 84% across the department.
  • Orchestrated client feedback collection post-distribution adjustments, using the data to fine-tune distribution timing and improve client satisfaction by 24%.
  • Automated manual trust reporting processes, leading to a time-saving of 4 hours per week and improving reporting accuracy for high-net-worth clients.
  • Collaborated with a team of 9 professionals to create data analysis workflows that improved the accuracy of trust fund performance reporting by 22%.
  • Supported the trust department in maintaining fiduciary compliance, identifying potential risks and implementing solutions that reduced error rates by 52%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased fraud detection efficiency within the trust department by 25% through process improvement and internal workflow optimizations.
  • Collaborated closely with cross-functional teams, including legal and accounting, to ensure timely resolution of trust-related queries and requests from clients and beneficiaries.
  • Ensured timely and accurate execution of trust account transactions, processing upwards of 13 requests per month with 49% error-free recordkeeping.
  • Monitored trust account balances and initiated rebalancing efforts as needed in collaboration with the portfolio management team, reducing risk exposure by 50%.

Affiliations

  • International Association of Administrative Professionals (IAAP)
  • Women in Financial Services Association
  • Paralegal Association of Phoenix
  • Junior Trust Officers Group (JTOG)
  • American College of Financial Services – Estate Planning programs
  • American Bankers Association (ABA) – Trust & Wealth Management Services division
  • Project Management Institute
  • American Society of Safety Professionals
  • Investment Management Consultants Association (IMCA)
  • Estate Planning Councils of America (EPCA)

Certifications

  • Accredited Trust Operations Professional (ATOP) - Cannon Financial Institute
  • Fiduciary and Trust Management Certification - standard
  • Certificate in Wealth and Trust Management - American Bankers Association
  • Graduate Certificate in Trust and Fiduciary Administration - metric
  • Trust Account Management Certification - Vantage
  • Salesforce
  • Certified Trust and Fiduciary Advisor (CTFA) - American Bankers Association
  • Certified Fiduciary Risk Specialist (CFRS) - Ironclad Systems
  • CompTIA Security+
  • Digital Asset Management Certification - Asana

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