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Skills

  • Attention to detail in post-service inspections
  • Telephone etiquette
  • Customer service
  • Coordination with leadership on process improvements
  • Data entry and management for job tracking systems
  • High-pressure cleaning equipment operation
  • Relationship development
  • Customer satisfaction improvement techniques
  • Regulatory compliance
  • MS Office

Work Experiences

  • Coached junior technicians on best practices.
  • Achieved year-over-year profit increase for the department.
  • Cross-sold additional services like waxing and interior detailing.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with Denver team.
  • Accurately recorded customer feedback.
  • Assisted in preparing the shop floor for framework, ensuring all washing stations were fully functional and compliant with health and safety protocols.
  • Interacted with customers face-to-face in order to understand their vehicle detailing needs and provide quality service.
  • Collaborated with program customers to determine their needs and deliver procedure service.
  • Communicated with customers daily to understand needs and provide customized washing services tailored to Jira requirements.

Summaries

  • Adept at maintaining high-pressure cleaning equipment, using routine maintenance to reduce operational downtime by 31%. Committed to delivering excellent service quality.
  • Detailing inside and outside of 3 vehicles per the past year efficient Wash Technician.
  • Bringing 15 years of automotive cleaning and detailing experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Wash Technician.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Collaborated with cross-functional teams.
  • Within Miscellaneous, senior Wash Technician and outstanding performer in quality assurance and vendor management.
  • Skilled at repairing minor scratches and chips, as well as washing and rinsing vehicles with hoses and pumps.
  • Consistently train new hires to industry standards.

Accomplishments

  • Reduced wash cycle time by 55%, resulting in higher throughput during peak periods without compromising quality.
  • Oversaw the preventative maintenance of wash systems, reducing equipment failure rates by 43% over the past year.
  • Enhanced customer service by upselling premium wash packages to customers, increasing monthly revenue by $17.
  • Redesigned the vehicle wash bay layout, increasing workspace efficiency by 18% and reducing vehicle turnaround time.
  • Received Top Performer for consistently meeting and exceeding daily vehicle wash targets by 66%.
  • Collaborated with team of 17 in the development of initiative.
  • Collaborated with procurement to source more sustainable cleaning products, reducing environmental impact by 72% and saving $13 annually.
  • Handled and resolved over 18 customer issues per month, receiving positive feedback and boosting the department’s customer service ratings.
  • Resolved on-site equipment malfunctions in real-time, cutting potential downtime by 19% and ensuring uninterrupted wash operations.
  • Consistently met operations safety standards, ensuring zero safety violations during three years.

Affiliations

  • Vehicle Detailing and Buffing Advances Seminar
  • National Safety Council (NSC)
  • International Association of Administrative Professionals
  • Automotive Tech and Management Program (ATMP) Graduate
  • Occupational Safety and Health Administration (OSHA) Training Certification
  • Auto Repair and Maintenance Technician's Training Program
  • National OSHA Compliance Safety Protocol Certification
  • National Industrial Maintenance Services Association (NIMSA)
  • Association for Computing Machinery
  • Society of Human Resource Management

Certifications

  • Certified Vehicle Cleaning Specialist
  • Introduction to Auto Safety Standards (IAAS) Certification
  • The Chemical Control & Management Certificate
  • Cisco Certified Network Associate (CCNA)
  • Hazardous Waste Operations and Emergency Response (HAZWOPER) Certification
  • OSHA 10-Hour General Industry Certification
  • Certified Automobile Detailer - framework
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Certificate in Task Management & Optimization - Ironclad Systems

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