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Skills

  • Project organization
  • Product testing
  • Vendor relationship management
  • Strategic planning
  • Communications
  • Team Leadership
  • User interface understanding
  • Payroll and budgeting
  • System equipment
  • Business Administration

Work Experiences

  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Answered an average of 9 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Double-checked the data's accuracy and integrity.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Organized initiative meetings for 4 Office Personnels and coordinated the availability of conference rooms for attendees every 6 months.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Office Personnel is a talented Office Personnel who goes above and beyond basic administrative tasks by juggling multiple projects at the same time.
  • 4 years of experience streamlining processes, managing talented team members, and performing process improvement by an educated professional.
  • Miscellaneous administrative office management, related regulatory guidelines, and cross-functional collaboration certified Six Sigma and Office Personnel.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Detail-oriented Office Personnel motivated to contribute system and program skills to growth-oriented positions
  • Meeting deadlines is a strength, as is working with a high level of multicultural awareness and adaptability.
  • Professional administrative assistant with strong communication and computer skills.

Accomplishments

  • Monitored and evaluated office performance metrics, recommending corrective measures and improving employee productivity by 19%.
  • Documented and resolved standard which led to framework.
  • Generated weekly status reports for senior management, providing recommendations that led to 12 process improvements.
  • Resolved product issue through consumer testing.
  • Reduced office supply wastage by 30%, implementing a new tracking and reorder system.
  • Collaborated with team of 8 in the development of metric.
  • Processed and organized payroll for 8 employees using SAP, ensuring timely and accurate payments each pay cycle.
  • Assisted CEO with travel arrangements, ensuring all trips were organized and completed within company budget by 42%.
  • Updated and maintained personnel records, ensuring compliance with company policies and legal requirements for 18 employees.
  • Created and implemented a records digitization project using ServiceNow, which reduced physical storage requirements by 47%.

Affiliations

  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Participated in American Association of Professional Staffing (AAPS) development courses to improve staffing solutions
  • Member of Business Professionals of America (BPA) to further develop office management skills
  • Project Management Institute
  • Certified in Microsoft Office Suite through framework
  • Enrolled in project management workshops organized by Project Management Institute (PMI)
  • Member of the American Management Association (AMA), completing leadership training in 2022
  • Awardee of 2022 Professional Certificate in Office Management from process

Certifications

  • First Aid/CPR Certified
  • Certified Business Communication Professional (CBCP)
  • Certified Administrative Professional (CAP)
  • Certified Protection Officer (CPO)
  • Certified Information Professional (CIP)
  • Business Communication Certification Brightline
  • Certified Public Accountant (CPA)
  • Certified Records Manager (CRM)
  • Certified Accounts Payable Associate (CAPA)
  • QuickBooks Certified User (initiative Year)

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