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Skills

  • Executive support
  • Sales floor support
  • Technical support expertise
  • Commander support
  • Bid process support
  • Meeting support
  • Coroner support
  • Advertising campaign support
  • Training program development
  • Student support

Work Experiences

  • Analyzed aircraft refueling patterns.
  • Collaborated cross-functionally with operations and finance teams, optimizing service offerings and boosting profitability by 38%.
  • Achieved a 68% reduction in workplace incidents.
  • Championed customer-first service strategies that heightened brand loyalty and led to multiple awards including Top Performer in 2015.
  • Achieved a 54% improvement in job satisfaction scores.
  • Collaborated with corporate clients to customize ground support solutions, enhancing service delivery and growing contract renewals by 80%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Consistently trained team members in customer service best practices.
  • Achieved 0 delays.
  • Achieved 100% pass rate on Lean.

Summaries

  • Business-minded leader.
  • Built strong relationships.
  • Achieved on-time performance of 5%.
  • Achieved 64% improvements in key metrics.
  • Achieved a 25% boost in turnaround efficiency.
  • Collaborated with cross-departmental teams.
  • Consistently reduced delays.
  • Achieved results over 9 months.
  • Achieved a 50% reduction in delays.
  • Achieved higher compliance.

Accomplishments

  • Exceeded quarterly efficiency targets by reducing fuel spillage incidents by 4 incidents while maintaining safety and compliance standards.
  • Reduced operational delays after aircraft layovers by implementing optimized aircraft servicing checklists, reducing service time by 61%.
  • Trained 18 new hires in ground services protocols, leading to a system% faster onboarding and integration into fully functional teams.
  • Utilized industry best practices for ramp vehicle logistics, reducing vehicle-related delays by 22% during high-volume periods.
  • Created and maintained comprehensive personnel certification tracking, ensuring 73% of staff were up-to-date with required credentials for ramp operations.
  • Negotiated vendor contracts for fueling services that led to a 58% reduction in annual fuel costs for 2019.
  • Monitored cost-per-flight service data, identifying savings that contributed to a 53% overall reduction in operational expenses.
  • Assisted management in redesigning ground service protocols, cutting aircraft servicing time by 3 minutes and improving on-time performance.
  • Spearheaded training on hazardous materials handling, achieving a ITIL completion rate of 41% within the first 18 months.
  • Managed system upgrades for Workday to improve flight schedules and accuracy, reducing errors by 41% over several months.

Affiliations

  • Avfuel Corporation's Aviation Professionals Network
  • International Society of Safety Professionals (ISSP)
  • The National Air Transportation Association (NATA)
  • Association for Talent Development (ATD) – Training Program Development in Aviation
  • International Brotherhood of Teamsters (with focus on aircraft and aviation workers)
  • Freemason
  • American Medical Informatics Association
  • Society of Women Engineers
  • Cargo Network Services Corporation (CNS) - Ground Operations
  • Certified Aviation Manager (CAM) Certification Program

Certifications

  • International Air Transport Association (IATA) Dangerous Goods Regulations Certification
  • Airline Customer Service Training Program (ACSTP)
  • Aircraft Rescue and Fire Fighting (ARFF) Certification
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Leadership in Energy and Environmental Design (LEED) Green Associate
  • Project Management Professional (PMP)
  • First Aid, CPR, and AED Certification

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