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Skills

  • Data entry
  • Records management
  • Transcription and dictation
  • Social media knowledge
  • Customer relations and communications
  • Crisis management
  • Paperwork drafting
  • Report development
  • Sage 50 US
  • Scheduling and calendar management

Work Experiences

  • Wrote business documents such as category, standard, and procedure that were clear and professional.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Completed special projects on time and on budget, exceeding the goals of both the standard department and the organization as a whole.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Developed and implemented records handling standard operating procedures.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Used HubSpot to write a variety of letters, reports, and other documents.

Summaries

  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Prepared to bring 12 years of experience to Vantage and take on a new and challenging role.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 16 years of service.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Precise and well-organized, with a thorough understanding of process offices and Asana applications.
  • Offering 8 years of experience in customer relations management.
  • Dedicated to keeping track of program data, creating initiative reports, and risk assessment.
  • Principal's Secretary is a dependable and enthusiastic Principal's Secretary with 18 years of front desk management experience.

Accomplishments

  • Generated weekly attendance and disciplinary reports using Workday, helping administration make data-driven decisions.
  • Led the updating of a school-wide electronic documentation system, reducing retrieval time by 31% and ensuring ease of access for staff.
  • Worked closely with external vendors and facilities staff to ensure timely maintenance, reducing equipment downtime by 71%.
  • Coordinated and distributed over 2 confidential student records, maintaining compliance with all privacy laws and district policies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Oversaw and scheduled 17 department-wide meetings each month, ensuring all staff were informed on key issues and deadlines.
  • Supported the deployment and operation of SAP/ERP systems for administrative functions, streamlining data management across 10 departments.
  • Served as the primary point of contact for parent inquiries, resolving an average of 3 cases per week with 23% satisfaction.
  • Handled a multi-line phone system, answering an average of 12 calls per day and directing them to the appropriate staff members.

Affiliations

  • Society of Human Resource Management
  • Lions Club
  • Certified Front Office Expert (CFOE) - Certification Group
  • Rotary International
  • National Association of Secondary School Principals (NASSP) - Support Staff Member
  • School Office and Manager Network (SOMN)
  • American Marketing Association
  • National Association of Educational Office Professionals (NAEOP)
  • American Society of Safety Professionals
  • Parent-Teacher Association (PTA) - Leadership Team

Certifications

  • Social Media for Schools Certified Professional (SMSCP)
  • Executive Assistant Certification by Vantage
  • Data Privacy Compliance Certification (GDPR, FERPA) by category
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Data Protection Officer (CDPO)
  • Certified Information Systems Security Professional (CISSP) - Education Focus
  • Certified Office Supervisor (COS) by Lakeside Partners
  • Microsoft Office Specialist (MOS) - Expert in Word, Excel, PowerPoint
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)

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