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Skills

  • Multi-line phone proficiency
  • Program files maintenance
  • Event coordination
  • Accounting familiarity
  • AP/AR proficiency
  • Administrative support
  • Office management
  • Business Administration
  • Documentation and control
  • Customer relations and communications

Work Experiences

  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 9% reduction in the company's travel expenses.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Provided process software support and training to the entire office, including troubleshooting and optimization.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 17 ring.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Principal's Secretarys and clients.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Acted as a liaison between staff and district officials, ensuring that queries and requests were addressed promptly and followed up within 10 days.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Conducted research in order to collect and record initiative information.

Summaries

  • Offering 8 years of experience in customer relations management.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • With 16 years of experience as Principal's Secretary in Denver, I am organized and hardworking.
  • Proven track record of updating offices and increasing overall productivity.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.

Accomplishments

  • Improved office workflow by automating recurring reports, cutting manual data entry time by 64%.
  • Reduced building operating costs by 80% through the development of automated expense tracking in Power BI.
  • Led coordination efforts for state-wide standardized testing for 16 students, ensuring compliance and minimizing logistical issues.
  • Generated weekly attendance and disciplinary reports using Workday, helping administration make data-driven decisions.
  • Enhanced visitor management by streamlining the check-in process for over 2 daily visitors, improving security and accountability.
  • Facilitated the distribution of 2 newsletters and critical updates to the school community, maintaining a 53% open rate and minimal issues.
  • Trained 8 staff members on the use of ServiceNow, improving overall data input accuracy by 81%.
  • Handled sensitive and confidential administrative responsibilities, such as student disciplinary actions and personnel files, with 100% data accuracy.
  • Supported the deployment and operation of SAP/ERP systems for administrative functions, streamlining data management across 10 departments.
  • Reduced office supply expenses by 46% within one year through efficient inventory management and vendor negotiations.

Affiliations

  • Society of Human Resource Management
  • International Council of Nurses
  • American Medical Informatics Association
  • Society for Human Resource Management (SHRM) - School Administration Chapter
  • Professional Support Association for Educational Institutions (PSAEI)
  • Council for Teachers and Administrative Staff Collaboration Seattle
  • International Association of Administrative Professionals (IAAP)
  • Professional Speech and Hearing Association for Schools (PSHAS)
  • International Leadership Association – School Support Services
  • Administrative Office Managers in Educational Institutions Network

Certifications

  • Filing and Records Management Specialist by metric
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certified School Office Management Specialist (CSOMS)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Payroll Professional (CPP)
  • Certified Data Protection Officer (CDPO)
  • Records and Information Management (RIM) Certificate

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