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Skills

  • Performance improvement
  • Guest seating
  • Employee relations
  • Cash handling and management
  • Fluent in Portuguese
  • Cash flow management
  • Credit card processing
  • i-channel contact center software
  • Consistently meets sales goals
  • Strong interpersonal skills

Work Experiences

  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Contributed to $8 in annual store sales per 6 months.
  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Kept the process and initiative areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Completed physical inventory counts each several months.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.

Summaries

  • Beverage Server with 17 years of experience who is enthusiastic and driven.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Beverage Server who is enthusiastic and driven and is looking for a long-term position in a high-volume initiative setting.
  • Beverage Server is a multi-talented Beverage Server who is consistently rewarded for planning and operational improvements.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Food safety and industry best practices are second nature to her.
  • Dining Room Attendant with 13 years of experience working in a food service environment.

Accomplishments

  • Delivered consistently high service standards during peak times, ensuring a 50% reduction in guest complaints.
  • Collaborated with kitchen staff to ensure timely and accurate delivery of food and drinks, maintaining a high standard of customer satisfaction.
  • Resolved product issue through consumer testing.
  • Achieved CPA to comply with local policies on alcohol service, reducing incidents and ensuring responsible service.
  • Generated 15 in revenue during initiative by promoting special offers on featured beverages.
  • Assisted in creating new cocktail recipes, leading to a 36% increase in beverage inventory turnover.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully processed 11 transactions accurately during shifts, maintaining 100% cash and credit accuracy in high-paced setting.
  • Recognized by management with a Excellence Award award for exceptional handling of high-pressure environments during busy shifts.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.

Affiliations

  • Association for Computing Machinery
  • American Medical Informatics Association
  • National Beer Wholesalers Association (NBWA)
  • Association of Information Technology Professionals
  • American Marketing Association
  • ServSafe Alcohol certification
  • American Society of Safety Professionals
  • Sommelier Association
  • Bartender Professional Development Program, 2022
  • Toastmasters

Certifications

  • Certified Craft Beer Seller by Ironclad Systems
  • CABAM Certification (Certified Alcohol Beverage Alcohol Manager)
  • Computer Training Certificate
  • Certified Hospitality Beverage Specialist from Brightline
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Customer Service Excellence Qualification from Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Certified Wine Professional (CWP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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