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Skills

  • Conference room booking systems
  • Cross-functional team collaboration
  • Efficiency in scheduling
  • Cleaning and sanitization
  • Adapting to last-minute changes
  • Conference room setup coordination
  • Communications
  • Schedule optimization
  • Team building
  • Event supply optimization

Work Experiences

  • Assisted with the set-up of conference spaces.
  • Collaborated with external vendors.
  • Coordinated audiovisual equipment for conferences.
  • Collaborated with custodial and food services.
  • Transported Asana to the past year customer locations.
  • Addressed all logistical issues pre-event.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the delivery of metric project by system team, which resulted in standard.
  • Looked for industry trends on social media and through online sources.
  • Assisted with the tear-down of conference spaces.

Summaries

  • Collaborative team member.
  • Collaborative team member with demonstrated success in liaising between departments to ensure optimal event setup coordination.
  • Collaborated closely with clients.
  • Consistently exceeded expectations in maintaining professional standards.
  • Consistently met tight deadlines.
  • Summer Conference Service Staff Member is a multi-talented Summer Conference Service Staff Member who is consistently rewarded for planning and operational improvements.
  • Consistently exceeded expectations in maintaining professional standards for conference rooms, ensuring they were ready for clients at all times.
  • Built strong long-term relationships.
  • Contributed to smooth operational flow.
  • Confident multitasker with experience overseeing room setup for events of varying sizes, ensuring full client satisfaction and success at every event.

Accomplishments

  • Coordinated with the catering team to ensure all dietary restrictions for guests were met, reducing complaints by 18%
  • Monitored guest relations during events, addressing challenges swiftly and effectively to maintain a high level of attendee satisfaction.
  • Collaborated with security teams to ensure safe check-ins and ID confirmations, reducing security incidents during events to 17%.
  • Organized team-building and training sessions for staff, increasing morale and improving coordination during busy conference schedules.
  • Delivered introductory briefings for guest groups, enhancing event engagement and participation satisfaction.
  • Facilitated smooth event operations by handling equipment troubleshooting, ensuring minimal technical disruptions.
  • Managed post-event evaluations and feedback collection, helping teams improve services for future conferences based on attendee insights.
  • Managed conference schedules to avoid overlaps, increasing room efficiency by 30% and reducing client wait times.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and onboarded new staff members, resulting in a 66% decrease in turnover during peak event seasons.

Affiliations

  • Campus Event Planners Organization (CEPO)
  • Jaycees
  • Critical Incident Management for Events Certification program 2024
  • Certified Technology Specialist (CTS)
  • Association for Computing Machinery
  • International Association of Conference Centers (IACC)
  • Society for Event Planners Internationals (SEPI)
  • International Council of Nurses
  • Professional Convention Management Association (PCMA)
  • Meeting Professionals International (MPI)

Certifications

  • CompTIA A+ Technician
  • Certified Guest Service Professional (CGSP) from American Hotel & Lodging Educational Institute
  • Certified Conference and Events Professional (CCEP)
  • Certified Revenue Management Executive (CRME)
  • Certified in Visitor Safety Essentials by procedure
  • Certified Public Accountant (CPA)
  • Professional Certification in Project Management (PMP)
  • First Aid/CPR Certified
  • Salesforce
  • Certified in Hotel Industry Analytics (CHIA)

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