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Skills

  • POS system implementation
  • Relationship development
  • Budgets
  • Recipe development for dietary needs (vegan, gluten-free, etc.)
  • Conflict Resolution with Customers
  • Communications
  • Artisanal pizza crafting
  • Creative garnishing techniques
  • Business operations
  • First Aid/CPR

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Added creative garnishing techniques.
  • Conducted monthly pizza-making workshops attracting 2 attendees per session, boosting brand visibility and community engagement.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Coordinated with suppliers for timely delivery.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 55% satisfaction rate.
  • Achieved improvement over one year.
  • Checked each food item for freshness and informed the kitchen supervisor so that it could be removed.
  • Collaborated with local farms.

Summaries

  • Accomplished Pizza Artist with a track record of boosting spontaneous purchases and increasing daily revenue by $5 through curated pizza display setups and visual merchandising.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Created a welcoming environment.
  • Clear understanding of quality assurance and performance reporting as well as risk assessment training.
  • Created a smoother, more enjoyable customer experience.
  • Boosted foot traffic by 76% during peak hours.
  • Conducted daily temperature checks.
  • Achieved results within one year.
  • In high-pressure process restaurant settings, work well as a dynamic leader.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with team of 3 in the development of system.
  • Trained and onboarded 8 new staff, increasing team efficiency and reducing overall training time by 63%.
  • Improved pizza toppings presentation that aligned with the company's aesthetic standards, directly enhancing customer satisfaction.
  • Conducted research into customer preferences and trends, contributing to the successful addition of framework, resulting in a 23% sales increase.
  • Consistently ensured compliance with health and safety regulations, passing 3 consecutive monthly inspections without violation.
  • Orchestrated a streamlined process for large event catering, cutting turnover time by 24% while maintaining product quality.
  • Implemented a new cross-promotion strategy with beverages, which resulted in a 21% increase in orders per customer.
  • Collaborated with the design team to update the pizza packaging for delivery, reducing spillage complaints by 81%.
  • Created and implemented upselling techniques for pizza extras, leading to an average ticket increase of 15 per customer.
  • Focused on preventing cross-contamination, trained staff with proper food handling procedures, achieving OSHA qualification.

Affiliations

  • Lions Club
  • American Society of Safety Professionals
  • Project Management Institute
  • Pizza & Italian Culinary Society (PICS)
  • Hosted Pizza Education Workshops for metric
  • Event-Driven Restaurant Promotions Association
  • Panel Speaker at category
  • Professional Networking Group for Food Industry Leaders 2023
  • Pizza and Snack Trade Association Annual Attendee
  • Co-organizer for Pizza Masterclass Raleigh

Certifications

  • Food Vendor Relationship Management Certification
  • Restaurant Supervision and Menu Development Certification
  • Certified Public Accountant
  • Basic Culinary Skills Certification in Italian Cuisine
  • SHRM Certified Professional (SHRM-CP)
  • Safe Quality Food (SQF) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Italian Pizza Making Techniques Certificate
  • Certified Lead Food Safety Manager (CLFSM)
  • Certified Organic Food Handler

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