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Skills

  • First Aid/CPR
  • Budgets
  • Specialty pizza development
  • Team building
  • Cost control measures
  • Problem resolution
  • Food inventory management
  • Custom order execution
  • Collaboration with marketing teams
  • Conflict Resolution with Customers

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Coached team members in conflict resolution.
  • Collaborated with the marketing team on pizza promotions.
  • Captured the local family demographic.
  • Contributed to a 58% rise in sales.
  • Looked for industry trends on social media and through online sources.
  • Achieved results within one year.
  • Boosted traffic during peak hours.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved upsell with 56% of customers.

Summaries

  • Motivated Pizza Artist with over 13 years of food preparation experience.
  • Clear understanding of quality assurance and performance reporting as well as risk assessment training.
  • Boosted foot traffic by 76% during peak hours.
  • Costs were consistently reduced while profits were increased.
  • Pizza Artist is a tireless strategic planning expert in data analysis and strategic planning.
  • Strengths in client relations and team leadership backed up by Miscellaneous training.
  • Pizza Artist with 12 years of successful quality assurance and client relations experience.
  • Consistently delivered gluten-free pizzas.
  • Able to streamline production processes.
  • Created local flavor-inspired pizza combinations.

Accomplishments

  • Successfully increased pizza production efficiency by 72% by implementing new kitchen procedures and technology Jira.
  • Collaborated with team of 3 in the development of system.
  • Focused on preventing cross-contamination, trained staff with proper food handling procedures, achieving OSHA qualification.
  • Actively participated in company-wide training programs aimed at boosting cross-contamination prevention, earning ITIL.
  • Collaborated with the marketing team to create daily and weekly pizza promotions, driving a 18% increase in revenue within the first 6 months.
  • Monitored pizza baking times and oven temperatures, enhancing product consistency and reducing customer complaints by 37%.
  • Led the creation of 17 new pizza recipes incorporating seasonal ingredients, garnering positive customer reviews and increasing sales by 77%.
  • Created and implemented upselling techniques for pizza extras, leading to an average ticket increase of 15 per customer.
  • Contributed to the development of health and sanitation protocols that resulted in zero major violations across 8 locations.
  • Documented and resolved procedure which led to process.

Affiliations

  • Association of Information Technology Professionals
  • Local Chamber of Commerce Catering Service Division
  • American Marketing Association
  • Pizza & Italian Culinary Society (PICS)
  • American Medical Informatics Association
  • Toastmasters
  • Artisanal Pizza & Bread Makers Association
  • Mentor in Culinary Internship Program at procedure
  • ServSafe Certified Member (Food Handling & Safety)
  • Charter Member of Regional Independent Pizza Operators

Certifications

  • Advanced Culinary Certification in Pizza Craft - Harbor & Co.
  • Certified Pizzaiolo - Vantage
  • Restaurant Supervision and Menu Development Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified Lead Food Safety Manager (CLFSM)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Pizza Dough and Fermentation Techniques

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