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Skills

  • Cross-departmental collaboration
  • Accounts payable / accounts receivable
  • Public speaking
  • Clerical support
  • Communications
  • User interface understanding
  • Food preparation
  • Microsoft Office Suite proficiency
  • Report writing
  • Credit and collections

Work Experiences

  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Worked with key stakeholders to identify and implement quality improvement measures.
  • Oversaw staff development, underperformance issues, and employee relations to ensure that decisions were made consistently, fairly, and objectively.
  • Assisted Senior Administration Officer with financial management and served as the budget holders' first point of contact.
  • Advised
  • Responded quickly to customer concerns and resolved method issues using budget management and workflow optimization.
  • Sought advice.
  • Ensured
  • Notified contractors about building and facility repairs, defects, and security issues, and I tracked their progress toward resolution.
  • Prepared reporting and documentation in ServiceNow to support effective divisional, functional, and strategic business activity.

Summaries

  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Versatile
  • Professional with over 13 years of experience in project management and process improvement initiatives across the enterprise.
  • Deadline-driven
  • Keep up with educational trends to ensure that modern, efficient systems are in place to meet the needs of a diverse group of students.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Fluent in both English and Spanish.
  • Senior Administration Officer with 16 years of successful performance reporting and cross-functional collaboration experience.

Accomplishments

  • Regularly ran performance and expense audits, leading to a 18% improvement in operational efficiency and pinpointing key areas for cost reduction.
  • Collaborated with HR to refine the recruitment process, shortening the hiring duration by 15 weeks and filling key positions more quickly.
  • Led office relocation project for Harbor & Co., coordinating logistics, reducing downtime during the move, and achieving a 21% lower cost than projected.
  • Established a monthly staff review and feedback system, resulting in improved team performance and a 46% increase in accountability.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and enforced new company-wide Standard Operating Procedures (SOPs) to ensure compliance with category, reducing risk of non-compliance fines by 4.
  • Worked closely with IT to oversee software upgrades and troubleshoot system issues, maintaining business continuity during critical operations.
  • Developed and communicated an administrative best practices manual, improving task completion accuracy and reducing redundant processes by 85%.
  • Documented and resolved metric which led to category.
  • Utilized data analysis to forecast employee scheduling needs, reducing unproductive downtime by 80% and increasing overall office efficiency.

Affiliations

  • Office of Personnel Management Training Council
  • Corporate Training and Development Leaders Association
  • Office Security Professionals Network (OSPN)
  • Payroll Professionals Association, Ohio
  • Certified Records Manager, 2015
  • American Society of Safety Professionals
  • Project Management Institute
  • Association of Information Technology Professionals
  • Toastmasters
  • Rotary International

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified International Travel Specialist (CITS) | The International Air Transport Association (IATA)
  • Professional in Human Resources (PHR) | Human Resources Certification Institute (HRCI)
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Certified Government Professional (CGP) | National Institute of Governmental Purchasing (NIGP)
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Advanced Certificate in Office Management | Lakeside Partners
  • Project Management Professional (PMP)

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