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Skills

  • Effective communication skills
  • Employee relations
  • Credit card transactions
  • Cross-functional team leadership
  • Distribution center management
  • Goal-oriented
  • Telecheck processing terminal experience
  • Communications
  • Fluent in Spanish
  • MS Office

Work Experiences

  • Kept track of everything.
  • Ensured
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Solved
  • Created a task schedule for Zone Merchandise Supervisors based on their individual strengths and knowledge of risk assessment.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Evaluated employee performance and made recommendations to improve store operations.
  • Recommendation

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Zone Merchandise Supervisor who has a track record of consistently exceeding sales targets.
  • In a 100% commission sales environment, Zone Merchandise Supervisor was extremely successful in meeting daily, weekly, and monthly sales goals.
  • Warehouse and Sales Coordinator with experience managing order allocations and distribution for accounts worth up to $2 while supervising multiple staff members.
  • Capable of conducting in-season and post-season analysis to identify sales growth opportunities.
  • Clear understanding of data analysis and cross-functional collaboration as well as stakeholder engagement training.
  • Ability to communicate account compliance requirements to sales and shipping departments.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Individual who is well-organized and meticulous, and who excels at prioritizing, multitasking, and time management.

Accomplishments

  • Developed
  • Initiated
  • Created
  • Recommended
  • Proposed
  • Managed
  • Established
  • Named “Associate of the Quarter” for exceeding all customer service goals.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Integrated

Affiliations

  • American Association of Professional Salespersons (AAPS)
  • American Medical Informatics Association
  • Product Management Institute (PMI)
  • National Association of Social Workers
  • National Retail Federation (NRF)
  • Women in Retail Leadership Circle (WIRLC)
  • Loss Prevention Foundation (LPF)
  • Business Professionals of America (BPA)
  • National Association for Retail Marketing Services (NARMS)
  • American Society of Safety Professionals

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Certificate in Retail Leadership and Strategy
  • Certified Public Accountant
  • Certified Retail Data Analyst
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Expert in Cross-Selling and Up-Selling Techniques
  • Retail Operations and Strategy Certification
  • Certified Product Manager (AIPMM)
  • Certified Business Analysis Professional (CBAP)
  • SAP Retail Management Certification

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