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Skills

  • Refunds and exchanges
  • Cash balancing
  • Order taking
  • Cleaning procedures
  • Verbal and written communication
  • Daily transaction summarizing
  • Heavy lifting
  • Spirit, wine and beer expertise
  • Money handling
  • Customer assistance

Work Experiences

  • Boosted customer satisfaction.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Aligned checkout speed improvements with customer satisfaction goals, reducing average wait time from three years to several months over two years.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Accurately calculated discounts.
  • Completed manual and machine counts of funds for transactions worth more than $11.
  • Looked over weekly sales circulars and kept track of price changes.
  • Processed new orders quickly and accurately, completing 7+ daily transactions.

Summaries

  • Learning conversational Japanese improved communication with local category immigrants.
  • When assisting customers and coworkers, he is cheerful.
  • Increased sales in the past by promoting current deals.
  • Dedicated cashier and server in framework establishment with 14 years of experience.
  • Problem-solver with experience in customer service.
  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Company Cashier with 8 years of experience stocking Adobe Creative Suite and processing customer payments.
  • Company Cashier is precise, with a strong understanding of Jira sales and excellent math skills.
  • Customer service and procedure POS software training.
  • Dedicated and accountable retail employee with experience processing payments, restocking shelves, and promoting sale items.

Accomplishments

  • Successfully reconciled cash transactions and credit card payments with zero discrepancies over 14 consecutive months.
  • Consistently met or exceeded sales goals by promoting store credit and loyalty rewards, increasing enrollment by 77%.
  • Streamlined the daily cash flow management process, resulting in a 80% reduction in end-of-day reporting time.
  • Executed daily promotional plans with the sales team, resulting in a 78% uplift in sales conversions at the counter.
  • Completed manager training program.
  • Reduced till inaccuracies by implementing new cash management practices, achieving a 64% error-free audit result.
  • Processed over 12+ financial transactions daily while maintaining 65% accuracy in balancing tills, ensuring smooth end-of-day reporting.
  • Promoted to Company Cashier after only several months for exceptional performance.
  • Received Top Performer of the Month for achieving upselling targets of Power BI leading to a 59% sales increase.
  • Helped introduce a new point-of-sale system that reduced checkout time by 75%, significantly enhancing customer satisfaction ratings.

Affiliations

  • Certified Point of Sale Professional (CPSP) – ServiceNow Training Program
  • Transactional Best Practices Professional Association
  • Business Professional Women’s Foundation - Customer Service Chapter
  • Association for Supply Chain Management (APICS)
  • American Cashiers Association
  • International Association of Administrative Professionals
  • Inventory and Transaction Reconciliation Network
  • E-Cash Transactions Group OSHA
  • Jaycees
  • International Council of Nurses

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Cash Handling Professional by Brightline
  • Retail Fundamental Certification (RFC) from initiative
  • POS Terminal Operation Certification from procedure
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Quick Reconciliation Analyst
  • Digital Payment Processing Certification (DPP) issued by framework
  • Cisco Certified Network Associate (CCNA)
  • Certified Loyalty Program Specialist from framework

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