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Skills

  • Adaptability and flexibility in dynamic environments
  • Client account management
  • Process improvement
  • Change management and adaptability
  • Business Development
  • Customer satisfaction improvement strategies
  • Business analysis
  • Team building
  • Relationship development
  • Regulatory compliance

Work Experiences

  • Achieved a 35% uplift in feedback participation.
  • Achieved a 50% improvement in staff satisfaction metrics.
  • Oversaw a group of 10 framework associates who dealt with the department's daily and complex requirements.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Welcomed new members and established and updated memberships in Lakeside Partners procedure programs.
  • Created budgets and prepared quotes for new products and services.
  • Achieved 82% faster response times.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Achieved time savings of 83% across units.
  • Achieved time savings of 15%.

Summaries

  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Proactive Graduate Management Trainee uses determination and attention to detail to produce high-quality client relations work.
  • Clear understanding of project management and stakeholder engagement as well as project management training.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Develop strategic business partnerships and relationships.

Accomplishments

  • Managed direct communications with a portfolio of 4 clients, improving client satisfaction ratings from 61% to 85%.
  • Facilitated weekly cross-functional team meetings to align on project goals, increasing timelines adherence by 79%.
  • Collaborated with senior leadership to develop marketing strategies that boosted customer retention by 52% within framework.
  • Designed solution prototypes that addressed customer pain points, resulting in an improved customer satisfaction score by 52%.
  • Developed and executed a revenue growth strategy that resulted in a 27% increase in profits within system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted in-depth market research that identified key growth opportunities, driving the expansion of product offerings by 83%.
  • Piloted a project that integrated workforce management software, reducing overtime expenses by $12 annually.
  • Supervised the adoption of Salesforce, resulting in enhanced reporting accuracy and cutting reporting time by 51%.
  • Led the creation of 11 product presentations for the operations, accelerating client acquisition and increasing revenue by $6.

Affiliations

  • Lions Club
  • Volunteer trainer at Cedar Works, conducting technical workshops to staff on proficiency in Jira, improving onboarding times.
  • Enrolled in the Chartered Management Institute (CMI) certification program to enhance leadership and management skills.
  • Member of the International Institute of Business Analysis (IIBA), focusing on the application of market trends to drive business decision-making.
  • Engaged in local business mentorship program, offering knowledge on competitive analysis and market positioning to new entrepreneurs.
  • American Marketing Association
  • American Medical Informatics Association
  • Certified by Lean Management 2017, recognized for contributions to reducing inefficiencies and improving departmental workflow.
  • Association for Computing Machinery
  • Attended the Association for SUPPLY Chain Management (ASCM) forum, exploring lean approaches to supply chain and resource management.

Certifications

  • Microsoft Power BI Data Analyst Associate
  • Lean Six Sigma Green Belt
  • Project Management Professional (PMP)
  • Certified Professional in Supply Management (CPSM)
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Financial Risk Manager (FRM)
  • Effective Business Communication by Vantage
  • Certified Public Accountant
  • ServSafe

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