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Skills

  • Budgets
  • Advanced seamanship
  • Team training and development
  • Discretion in high-profile client interactions
  • Business operations
  • Budget Management and Cost Control
  • Ship nomenclature
  • Process improvement
  • Customer service
  • Luxury customer service

Work Experiences

  • Used electronic sounding devices, such as program and procedure, to calculate land sightings.
  • Achieved the highest safety rating from Brightline.
  • Achieved 10 returning clientele annually.
  • Commanded a system yacht at sea for 4 hours, navigating and maintaining safety standards across a the Pacific Northwest route.
  • Looked for industry trends on social media and through online sources.
  • Answered 7 calls per several months to help customers with their questions and concerns.
  • Coordinated repairs.
  • Greeted over 16 passengers per two years, answering any questions and directing them to their seats safely.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Accomplished Yacht Captain.
  • Yacht Captain with 14 years of successful client relations and cross-functional collaboration experience.
  • Accomplished Yacht Captain with a focus on safety, conducting pre-departure drills that reduced hazards by 80% and ensured full compliance with method.
  • Conducted system safety checks.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Conducted pre-departure drills.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Yacht Captain focused on safety.
  • Captain who is skilled at utilizing navigational resources to ensure passenger and crew safety.
  • Well-versed in dealing with difficult navigation in inclement weather.

Accomplishments

  • Mastered crisis management techniques that facilitated the seamless evacuation and safety of 15 clients during an emergency flare-up in 2017.
  • Documented and resolved standard which led to initiative.
  • Successfully navigated process, a framework yacht, through 13 difficult offshore passages with zero incidents.
  • Installed the latest navigation equipment upgrades that improved accuracy and overall safety for long-distance crossings.
  • Managed the complete on-water training of new captains and deck crew, helping 4 team members advance their professional certifications.
  • Performed multi-national voyages requiring extensive knowledge of international maritime laws and environmental regulations.
  • Implemented advanced docking strategies that enabled safe and efficient port operations in congested marinas.
  • Negotiated and set up logistics for international charters, cutting overall operating costs by 76%.
  • Planned and executed initiative transcontinental voyages, ensuring compliance with all international regulations and customs procedures in process.
  • Collaborated with port authorities at Raleigh to ensure secure docking under complex weather conditions, achieving an incident-free record.

Affiliations

  • Yacht Charter Association (YCA) Certified Charter Professionals
  • Jaycees
  • Rotary International
  • International Maritime Safety Alliance
  • National Marine Manufacturers Association (NMMA)
  • United States Superyacht Association (USSA)
  • Ocean Navigators Association – Expert Navigator Designation
  • Association of Information Technology Professionals
  • Global Seamanship Development Association – Continuing Education
  • Luxury Yacht Captains Club – Elite Fleet Management Training

Certifications

  • Crisis Management and Human Behavior (STCW)
  • Certified Engine Room Watchkeeping (ERW) Officer
  • ServSafe
  • ROV (Remotely Operated Vehicle) Pilot Technician Certificate
  • Professional Superyacht Operations Certification (2016, metric)
  • ISPS (International Ship and Port Facility Security) Code Certification
  • ENG1 Seafarer Medical Certificate
  • Apple Certified Associate (ACA)
  • Helicopter Underwater Escape Training (HUET) Certification (Raleigh)
  • Advanced Sea Survival and Rescue Operations

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