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Skills

  • Key performance indicator (KPI) tracking
  • Customer satisfaction improvement
  • Leadership development workshops
  • Project organization
  • Financial report interpretation
  • First Aid/CPR
  • Employee scheduling optimization
  • Operational improvement
  • Recordkeeping strengths
  • Shipping procedures understanding

Work Experiences

  • Achieved reduction over 18 months.
  • Boosted store NPS scores by 18%.
  • Improved productivity by 15% by simplifying shipping and receiving processes.
  • Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies.
  • Achieved this in 2016.
  • Achieved cost reductions across 3 stores.
  • Completed physical inventory counts each 6 months.
  • Accelerated adoption of Jira.
  • Achieved a pass rate of 46% on certification exams.
  • Managed warehouse staff and ensured efficiency in a fast-paced environment.

Summaries

  • Achieved reductions exceeding $12 annually.
  • Professional with a strong work ethic and a willingness to work as part of a team.
  • Achieved 19% increase in same-store sales.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to accurate record-keeping, workplace safety, and problem-solving in a timely manner.
  • Accomplished in designing and implementing continuous improvement models, resulting in 12 Store Managers per year mentoring 9 junior managers through structured training programs.
  • Achieved 33% decrease in employee turnover at Austin.
  • Store Manager Trainer is a multi-talented Store Manager Trainer who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Store Manager Trainer and outstanding performer in project management and vendor management.
  • Achieved collaborative success.

Accomplishments

  • Led training on product placement and merchandising strategies, contributing to a 59% increase in same-store sales over the past year.
  • Trained Store Managers on budget management and operational efficiency, supporting an average annual profit increase of $10 per store across the the Southwest region.
  • Documented and resolved category which led to process.
  • Introduced customer engagement strategies that led to a 17% improvement in Net Promoter Score (NPS) across all stores in the Southwest.
  • Championed digital transformation initiatives, including the implementation of Salesforce, resulting in a 31% increase in training completion rates.
  • Streamlined customer service operations through process re-engineering, leading to a 27% decrease in average customer wait times at 6 stores.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 13 in the development of procedure.
  • Standardized training methods, ensuring compliance with operational policies and procedures, which led to a 29% improvement in internal audit scores.
  • Developed leadership workshops that increased manager engagement, contributing to a 55% boost in overall sales performance across the Pacific Northwest.

Affiliations

  • Customer Service Institute of America (CSIA)
  • Certified Retail Sales Professional – Summit Group
  • American Association for Talent Development (ATD)
  • Sales Management Association (SMA)
  • Association for Computing Machinery
  • National Association of Social Workers
  • National Association for Retail Training and Development
  • Certified Leadership Coach – system
  • International Association of Training and Development Professionals
  • Jaycees

Certifications

  • Certified Coach for Store Manager Development Harbor & Co.
  • Certified Expert in Retail KPI Management Vantage
  • Leadership in Operation Excellence Training (LOET) Lakeside Partners
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Quality Management Systems Certification (QMS) Lakeside Partners
  • Retail Manager Development Program Certification Beacon Labs
  • Certified Leadership Development Program Facilitator Lakeside Partners
  • CompTIA A+ Technician
  • Advanced Retail Shrink Control Certification Harbor & Co.

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