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Skills

  • Results-oriented
  • Training program development
  • Conflict resolution techniques
  • Cost-controls
  • Advanced customer feedback analysis
  • Recruitment
  • Passion for customer satisfaction
  • Conflict resolution
  • Inventory control and record keeping
  • Cost-per-sale minimization

Work Experiences

  • Was in charge of overseeing front-of-house personnel to ensure adequate staffing and reduce overtime.
  • Achieved 8% improvement in service speed.
  • Created, implemented, and managed business plans to increase profit in the food and beverage industry.
  • Was in charge of payroll and timekeeping, as well as completing the necessary paperwork for new hires and terminations.
  • Carefully developed a lucrative annual food and beverage marketing plan and a strict budget to maximize profits.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Achieved cost savings of $5 per annum.
  • Met, greeted, and encouraged customer feedback, and I used that information to make positive changes in the restaurant.
  • Evaluated the health, safety, and sanitation processes to identify and correct any violations as soon as possible.
  • Helped to create a positive environment by going above and beyond to ensure that each customer received excellent food and service.

Summaries

  • Restaurant Manager is a focused Restaurant Manager who excels at multitasking and providing prompt and courteous service to all customers.
  • Dedicated to raising the bar in fine dining and all aspects of guest service.
  • Bakery Clerk with 18 years of experience baking and decorating cakes, cookies, and pastries.
  • Commitment to the highest food safety standards as well as excellent customer service.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Leader who inspires others and solves problems.
  • Restaurant Manager with experience working in framework restaurants and cafes who is goal-oriented.
  • Through top management skills and business acumen, a talented bar management professional can maximize team performance and bar sales.
  • Years of progressive leadership experience 5
  • Extensive catering experience for parties with more than 3 guests.

Accomplishments

  • Consistently received a 100% rate of customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented cross-functional team meetings with kitchen and front-of-house staff, enhancing communication and service delivery by 28%.
  • Executed an effective promotional strategy for procedure, delivering record-breaking sales and increasing foot traffic by 61%.
  • Achieved a 61% reduction in customer complaints by reworking staff training programs to focus on problem-solving and conflict resolution.
  • Negotiated with vendors to reduce food and beverage cost by 59%, while maintaining high-quality ingredient sourcing, saving $5 monthly.
  • Collaborated with team of 15 in the development of procedure.
  • Achieved a 43% increase in repeat customer bookings by implementing personalized service initiatives that improved guest experiences.
  • Documented and resolved initiative which led to method.
  • Resolved product issue through consumer testing.

Affiliations

  • Participant, Restaurant Finance & Development Conference (RFDC) Attendee 2024
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Affiliate, Global Foodservice Institute for Emerging Trends and Best Practices
  • Member, Society for Hospitality and Foodservice Management (SHFM)
  • Professional Member, International Foodservice Manufacturers Association (IFMA)
  • Member, Multi-Unit Foodservice Operators Conference (MUFSO)
  • Certified Restaurant Manager (CRM) through category
  • ServSafe® Alcohol Certification, 2024

Certifications

  • SafeServ Certified: OSHA
  • Allergen Awareness Certificate of Achievement – initiative
  • Certified Dietary Manager (CDM) – Association of Nutrition & Foodservice Professionals (ANFP)
  • Managing Alcohol License – Training for Intervention ProcedureS (TIPS)
  • Certified Hospitality Technology Professional (CHTP), Hospitality Financial and Technology Professionals (HFTP)
  • American Culinary Federation (ACF): PMP
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Facebook Blueprint Certification – Social Media Marketing

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