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Skills

  • Staff scheduling
  • Cost-per-sale minimization
  • Supply Chain Management
  • Employee performance evaluation
  • Data-driven decision making
  • Food plating and presentation
  • Kitchen equipment operation and maintenance
  • Training program development
  • Strong work ethic
  • Customer service

Work Experiences

  • I'm doing some research and deciding on the best suppliers.
  • Communicated important information to staff in a clear and timely manner, such as large reservations or last-minute menu changes.
  • Achieved a score of 15 during health inspections.
  • Achieved Top Performer for outstanding customer service.
  • Had the region's highest employee retention rate.
  • Interacted with external vendors deftly in order to obtain the best pricing and product quality.
  • Achieving restaurant revenue goals through the implementation of marketing and sales strategies outlined in the business plan
  • Evaluated the health, safety, and sanitation processes to identify and correct any violations as soon as possible.
  • Achieved Employee of the Year for 13 consecutive years for outstanding customer service and hospitality metrics.
  • Was able to quickly recognize problem situations and skillfully resolve incidents to the satisfaction of all parties involved.

Summaries

  • Restaurant Manager is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • A proactive manager with 5 years of team leadership experience in the program industry.
  • To handle demanding process improvement needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Bakery Clerk with 18 years of experience baking and decorating cakes, cookies, and pastries.
  • Multitasking expert with a methodical approach.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Talented chef with 5 years of experience preparing and serving a wide range of foods.
  • Restaurant Manager with over 4 years of experience in customer service environments.
  • Restaurant Manager is a focused Restaurant Manager who excels at multitasking and providing prompt and courteous service to all customers.
  • Commitment to the highest food safety standards as well as excellent customer service.

Accomplishments

  • Executed an effective promotional strategy for procedure, delivering record-breaking sales and increasing foot traffic by 61%.
  • Trained a team of 18 employees in food safety protocols, ensuring a 6% compliance rate with national health and safety regulations.
  • Collaborated with kitchen and front-of-house staff to maintain consistent standards for meal presentation and portion sizes, cutting food-related guest complaints by 50%.
  • Contributed to the restaurant winning Top Performer for outstanding customer service standards for 3 consecutive years.
  • Introduced a customer feedback collection system that led to a 36% improvement in overall customer satisfaction and loyalty ratings.
  • Increased sales by 16% while reducing food costs by category%, leading to a $2 net profit in the last two years.
  • Led the redesign of wine and beverage menu, resulting in a 79% increase in beverage sales by introducing new pairing options and premium choices.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Resolved product issue through consumer testing.
  • Developed comprehensive SOPs covering customer engagement and food safety, achieving compliance with standard standards for 2016.

Affiliations

  • Active Member, Local Restaurant Owners Association
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Affiliate, Global Foodservice Institute for Emerging Trends and Best Practices
  • Participant, Global Restaurant Leadership Conference
  • American Marketing Association
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Advanced Training in Foodservice Management (ATFM) from Vantage
  • Certified in Alcohol Training and Education (CATE) 2023
  • Certified Manager (CM) Designation from Institute of Certified Professional Managers (ICPM)

Certifications

  • OSHA: HACCP
  • CompTIA Network+
  • Event Planning & Management Certificate – Meeting Professionals International
  • Salesforce
  • Certificate in Hospitality and Tourism Management – method
  • Certified Bar Manager (CBM) – International Bartenders Association (IBA)
  • SafeServ certification: Food Handling
  • OSHA: Hazard Analysis and Critical Control Points (HACCP)
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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