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Skills

  • Order delivery practices
  • Problem resolution
  • Beverage Cart Presentation and Cleanliness
  • Time management
  • Customer service
  • Recipes and menu planning
  • Cleaning and organization
  • Budgets
  • Business operations
  • POS system use

Work Experiences

  • Adapted quickly to workflow changes.
  • Reduced customer wait times by operating the customer window and sales register quickly and efficiently.
  • Provided product information and menu item explanations in consideration of dietary restrictions.
  • Assisted the management team in rolling out seasonal promotions, contributing to a revenue increase of $2 in 2022.
  • Boosted beverage sales by 64% in 2021.
  • Contributed to a revenue increase of $10.
  • Contributed to a 32% increase in rider satisfaction scores.
  • Contributed to a 40% boost in profits.
  • Provided excellent customer satisfaction by performing high-quality serving, cleaning, and stocking.
  • Collaborated with the golf course operations team.

Summaries

  • Offering 14 years of customer service, category food preparation, and stocking and organizing deliveries experience.
  • Adept at identifying customer preferences.
  • A meticulous fast food team member is looking for a new position where she can apply her extensive knowledge of client relations and cross-functional collaboration.
  • Experienced Beverage Cart Server food service professional with attention to detail.
  • Beverage Cart Server is a multi-talented Beverage Cart Server who is consistently rewarded for planning and operational improvements.
  • Interacting with guests to determine specific needs and completing food preparation tasks to meet demand is second nature to me.
  • To provide excellent service, I'm used to paying close attention to the smallest details and maintaining a strong commitment to quality.
  • Dedicated Beverage Cart Server with 3 years of fast food industry experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Achieved Innovation Award recognition by maintaining impeccable service speed while upholding all health and safety standards throughout 2024.
  • Conducted health and safety inspections on the beverage cart at regular intervals, ensuring full compliance with local health regulations and sanitation standards.
  • Suggested and executed theme-based beverage offerings during special events, contributing to a fun and engaging atmosphere for guests.
  • Regularly delivered on-the-spot feedback to help fellow team members improve customer interaction, contributing to a more cohesive and productive team.
  • Completed and passed an alcohol certification course ITIL, ensuring compliance with all local and state laws regarding beverage service.
  • Developed and managed a rotating beverage and snack menu, boosting sales by 27% at metric.
  • Initiated promotional campaigns on slow days by offering select discounts, leading to a 76% increase in off-peak sales.
  • Assessed and improved display and presentation of beverages and snacks, boosting sales by 85% compared to previous months.
  • Participated in cross-training efforts, learning various roles around the course, which improved operational flexibility during peak times.
  • Proactively upsold premium beverages, contributing to an additional 65% in overall daily revenue.

Affiliations

  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Project Management Institute
  • Certified in POS Systems for Retail and Hospitality
  • Food Safety Certification from program
  • Guest Services Professionals Guild
  • Mixology Certification from Cedar Works
  • ServSafe Food and Beverage Handler Certification
  • Retail Bakers of America (RBA)
  • Association for Computing Machinery

Certifications

  • Apple Certified Associate (ACA)
  • Certified Banquet Server Education Program Columbus
  • Food and Beverage Team Training Certification Meridian
  • Cisco Certified Network Associate (CCNA)
  • Certified Food and Beverage Executive (CFBE) metric
  • Project Management Professional (PMP)
  • Certified Concierge Professional (CCP) standard
  • Certified Public Accountant (CPA)
  • Certified Hospitality Department Trainer (CHDT) Ironclad Systems
  • Safe Food Handling and Alcohol Service Certification Austin

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