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Skills

  • Team management
  • Supervision
  • Claims adjudication
  • Multi-tasking under pressure
  • Emergency Response
  • Negotiation and mediation skills
  • Damage itemization
  • Contractor/vendor coordination
  • Building sustainable vendor relationships
  • Root cause analysis

Work Experiences

  • Oversaw the delivery of framework project by metric team, which resulted in procedure.
  • Adapted claim handling processes during a major systems upgrade, maintaining claim completion times within 15% of pre-upgrade performance.
  • Adapted claim handling processes during a systems upgrade.
  • Acted as a key point of contact for reinspection requests from clients, ensuring a timely resolution and reinforcing company transparency measures.
  • Analyzed trends in property claim submissions.
  • Collaborated with catastrophe response teams to rapidly assess and process property losses after major storms in Denver, reducing policyholder wait times by 10 hours.
  • Achieved a 17% satisfaction rate.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assessed damages for homeowners.

Summaries

  • Achieved results during peak claims periods in the past year.
  • Collaborated with response teams.
  • Strengths in performance reporting and project management backed up by Real Estate training.
  • Committed to driving innovation in the claims process.
  • Client-centric Property Claims Specialist.
  • Achieved company goals by resolving 22% of disputes.
  • Committed to driving innovation in the claims process, using analysis tools like procedure to proactively detect fraud and minimize financial risk to the business by $17.
  • Conducted fraud detection.
  • Achieved consistent approvals within 9% of original damage estimates.
  • Within Real Estate, senior Property Claims Specialist and outstanding performer in risk assessment and process improvement.

Accomplishments

  • Developed a comprehensive review system for high-value property claims, which reduced underpayments and overpayments by minimizing errors by 71%.
  • Investigated complex claims for large commercial properties, mitigating risk and avoiding overpayment errors, resulting in 13 in overall savings for the company.
  • Resolved product issue through consumer testing.
  • Orchestrated the adjustment of catastrophic claims following a major standard, responding to 5 claims within the past year and reducing legal risk by 31%.
  • Managed vendor relationships and negotiations for repair/replacement costs, achieving 52% reduction in overall repair expenses on property damage claims.
  • Championed the review of tangible loss evaluations, reducing policyholder arbitration cases by 42%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with legal counsel to settle multimillion-dollar property claims, minimizing dispute escalations and reducing expenditures by 2.
  • Reduced time to resolve disputed claims by 67% by developing comprehensive loss evaluation reports supporting client negotiations.
  • Collaborated with underwriting teams to adjust policy terms in line with new building code changes, resulting in a 55% reduction in legal disputes and claims payouts.

Affiliations

  • Member of Commercial Insurance Examination Board (CIEB)
  • Affiliated Adjuster, National Conference of Insurance Guaranty Funds (NCIGF)
  • Lions Club
  • AICP (Association of Insurance Compliance Professionals) Member
  • Society of Women Engineers
  • Chapter Leader, Atlanta Adjustment Professionals Network
  • Affiliated Member, National Association of Insurance Commissioners (NAIC), 2023
  • Engaged in the Weather Risk Management Association (WRMA)
  • Association for Computing Machinery
  • RIMS (Risk and Insurance Management Society) Membership

Certifications

  • Certified Insurance Data Analyst (CIDA) from Beacon Labs
  • Certified Appraiser from the Uniform Standards of Professional Appraisal Practice (USPAP)
  • Texas All-Lines Adjuster License (or adjuster licensing for other states as applicable)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Associate in Claims (AIC)
  • Accredited Floodplain Manager (AFM)
  • Accredited Advisor in Insurance (AAI)
  • ISO 9001 Quality Management Certification from Vantage

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