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Skills

  • GL entry verification
  • Team training and development
  • Sales expertise
  • Revenue generation
  • Credit and collections
  • Public relations
  • Cold calling skills
  • Competitive market analysis
  • Customer service excellence
  • Territory Sales Experience

Work Experiences

  • Calculated sales commission for a sales team of 20+ reps.
  • Met 12% of my monthly quota and increased sales to $6 in two years.
  • Gathered artwork materials for advertising clients and made sure that production materials were delivered on time.
  • Compared system applications to outline specifications in order to approve, reject, or suggest changes to files.
  • Researched technical tax issues related to consulting projects ahead of time.
  • Created presentation formats for expense charge-out reviews on a monthly/quarterly basis.
  • Was responsible for maintaining client relationships.
  • Compiled cash receipts, expenditures, and profit and loss financial reports.
  • Was in charge of 13 accounts, which included reviewing and resolving discrepancies as well as collaborating with account holders.
  • Consistently met or exceeded 20% sales targets.

Summaries

  • Professional who is well-versed in Account Manager work and looking for new challenges with Beacon Labs.
  • Versatile Advertising Account Manager with experience working with a variety of companies to increase customer bases and revenue through high-quality advertising.
  • Professionals in the field of collections aspire to be in a position of leadership.
  • Account Assistant who is well-versed in Customer Service practices and clerical support requirements.
  • Team player who excels at collaborating with coworkers and industry experts to complete successful advertising projects.
  • Committed to maintaining accurate account information and having satisfied clients.
  • Innovative accountant with experience extracting financial data from a variety of reporting systems and recommending important operational changes.
  • Communication, multitasking, and conflict resolution skills are all important.
  • Certified accountant with five years of experience providing audit, tax, and other financial services for a CPA firm.
  • Goal-oriented and professional, with a track record of retaining clients.

Accomplishments

  • Managed client escalations with effective problem-solving strategies, resulting in a 56% improvement in customer satisfaction scores.
  • Framework Assisted revenue department in compiling revenue data for purposes of determining organization's financial position for 2019.
  • Tax Returns: Performed tax methods applicable to business revenues and like-kind exchanges. Prepared annual individual, corporate, trust, estate, gift and partnership tax returns.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led client loyalty initiatives that resulted in 10% increase in customer lifetime value (CLV).
  • Collaborated with team of 12 in the development of category.
  • Forged new partnerships worth $14, significantly contributing to overall annual revenue growth.
  • Achieved 29% increase in cross-sell and upsell activity by leveraging data analytics to identify client needs.
  • Resolved product issue through consumer testing.
  • Increased sales 2% over three years.

Affiliations

  • Involved in Toastmasters International, building public speaking and client presentation skills
  • Enrollment in the International Institute for Analytics (IIA) to merge deep analytical insights with account management practices
  • Belong to the Institute of Business Forecasting & Planning (IBF) for refined sales forecasting strategies
  • Association of Information Technology Professionals
  • Operations Managers Association (OMA) focused on streamlining business processes within client portfolios
  • Member of Society for Competitive Intelligence Professionals (SCIP) to influence competitive sales strategies
  • Customer Success Association (CSA) member focusing on building and maintaining client loyalty and retention rates
  • National Account Management Association (NAMA) Member for professional development and networking 2018
  • American Marketing Association
  • Jaycees

Certifications

  • Certified Key Account Manager (CKAM) by AIAM
  • Google Ads Certification
  • First Aid/CPR Certified
  • Certified Customer Success Manager (CCSM)
  • Apple Certified Associate (ACA)
  • Advanced Negotiation and Persuasion Certification
  • Certified Professional in Business Relationship Management (CPBRM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Strategic Retail Manager (CSRM)
  • Certified Salesforce Sales Cloud Consultant

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