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Skills

  • Database management
  • Review of contracts
  • Change Management
  • Operational efficiency improvement
  • Business development and planning
  • Industry-specific certifications
  • Vendor management
  • Account management
  • New business development
  • Multi-location team coordination

Work Experiences

  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Achieved $16 cost savings for clients.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Researched competitor products, services, and trends to target prospects in other territories.
  • Cut the past year spending by 13% by using Workday to create effective budgets.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Implemented new inventory management procedures that reduced product theft by 11% in 6 months.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 17%.

Summaries

  • Achieved 17% client satisfaction.
  • Achieved growth over a 7-month period.
  • Adept at managing vendor relationships.
  • Adept at multi-location team coordination.
  • Accomplished Client Program Manager.
  • Accomplished program manager specializing in budget management and optimization, with a record of maintaining cost controls while still delivering exceptional client results.
  • Certified in ITIL.
  • Skilled in budget management and capable of streamlining daily activities to increase productivity and sales.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved $9 in cost savings.

Accomplishments

  • Developed robust client deliverable tracking protocols, ensuring on-time delivery of all program milestones across 14 projects.
  • Coordinated cross-departmental resources to execute on-time project deliveries, improving client satisfaction ratings by 74%.
  • Optimized budget allocation across multiple client programs, reducing expenses by $4 while maintaining service quality.
  • Partnered with Adobe Creative Suite vendors to implement a new client onboarding process that improved time-to-market by 16 weeks.
  • Collaborated with cross-functional teams to align project objectives with client expectations, reducing delivery delays by 6 weeks.
  • Facilitated quarterly business reviews with key clients to realign service offerings, improving contract renewals by 44%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 9 in the development of method.
  • Spearheaded the transition to a centralized project management tool, improving tracking efficiency by 71% for all client projects.
  • Streamlined communication between client stakeholders and internal teams, reducing client response time by 18%

Affiliations

  • American Society for Quality (ASQ) Membership
  • Member of the Product Development & Management Association (PDMA)
  • Certified Change Management Professional (CCMP), Change Management Institute
  • Technology Management Association (TMA)
  • Freemason
  • Member, International Institute of Business Analysis (IIBA)
  • Jaycees
  • Project Management Institute (PMI) Member
  • American Marketing Association
  • Society for Customer Risk Mitigation Professionals

Certifications

  • CAPM: Certified Associate in Project Management – 2019
  • PRINCE2 Foundation & Practitioner Certification – 2024
  • Project Management Professional (PMP)
  • Salesforce
  • Project Management Professional (PMP) – 2019
  • Cisco Certified Network Associate (CCNA)
  • Certified Change Management Professional (CCMP) - 2018
  • Certified Agile Project Manager (IAPM) - 2017
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Azure Fundamentals 2017

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