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Skills

  • Client lifecycle management
  • Business process reengineering
  • Client needs analysis
  • Account management
  • Client Satisfaction Improvement
  • Industry-specific certifications
  • Enterprise program planning
  • Strategic planning
  • Analytical problem solver
  • Cost-benefit analysis

Work Experiences

  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Increased the team's revenue by over $12 in sales.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Increased sales revenues to $17 for initiative services by utilizing effective negotiating skills.
  • Achieved $16 cost savings for clients.
  • Organized promotional events and interacted with the community to increase sales volume.
  • Implemented new inventory management procedures that reduced product theft by 11% in 6 months.
  • Met sales and service targets of $18 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.

Summaries

  • Accomplished program manager specializing in budget management and optimization, with a record of maintaining cost controls while still delivering exceptional client results.
  • Accomplished Client Program Manager with a proven history of reducing client churn by 66% through personalized service strategies and exceptional relationship management.
  • Achieved a 32% improvement in client feedback scores.
  • Sales Manager with over 16 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Costs were consistently reduced while profits were increased.
  • Successful Client Program Manager with a passion for leading sales teams to new heights in revenue.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Certified in ITIL.
  • Achieved 17% client satisfaction.

Accomplishments

  • Coordinated cross-departmental resources to execute on-time project deliveries, improving client satisfaction ratings by 74%.
  • Consistently met or exceeded program KPIs, improving client satisfaction by 42% year-over-year.
  • Documented and resolved process which led to system.
  • Audited and improved vendor management processes, resulting in a $16 cost saving for clients.
  • Spearheaded the transition to a centralized project management tool, improving tracking efficiency by 71% for all client projects.
  • Fostered strong client relationships, driving repeat business and contract renewals worth $4.
  • Led comprehensive program planning for enterprise-level clients, resulting in a 74% improvement in project delivery timelines.
  • Reduced supplier bottlenecks by 68%, resulting in shorter lead times and improving client service delivery performance.
  • Developed and managed client program roadmaps, achieving 48% adherence to project milestones and deadlines.
  • Identified and mitigated key risk factors in program execution, lowering project risk by 69%.

Affiliations

  • Member, Business Process Improvement & Benchmarking Association
  • Lions Club
  • Project Management Institute
  • North American Process Improvement Network (NAPIN) Membership
  • Association of Change Management Professionals (ACMP) Participant
  • American Marketing Association
  • Member, International Institute of Business Analysis (IIBA)
  • International Organization for Standardization (ISO Certifications) Affiliation
  • Certified ScrumMaster (CSM), Scrum Alliance
  • Association for Computing Machinery

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified ScrumMaster (CSM) – 2024
  • Certified Risk Management Professional (CRMP) - 2016
  • First Aid/CPR Certified
  • Microsoft Certified Azure Fundamentals 2017
  • Project Management Professional (PMP) – 2019
  • Project Management Professional (PMP)
  • Certified Change Management Professional (CCMP) - 2018
  • Certified Information Systems Auditor (CISA) 2015
  • Google Certified Professional Cloud Architect

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